Join the blithequark Team: Leading the Way in Exceptional Customer Experience
At blithequark, we believe that with the right support, individuals and businesses can achieve incredible things. Our company is built on a foundation of empowering our customers to move forward with confidence, driving commerce to new heights, and encouraging exploration. We're proud of our diverse community of over 60,000 colleagues worldwide, all working together to deliver an exceptional customer experience every day.
About Our Unique Servicing Philosophy: Relationship Care
blithequark has revolutionized the global service experience by adopting a servicing philosophy that puts passion, personality, and individuality at the center of every customer interaction. Our Relationship Care approach creates opportunities to deliver value to our customers while deepening relationships with our company. As a Customer Care Professional with blithequark, you will be at the forefront of delivering extraordinary care by promptly and accurately responding to customer inquiries.
Job Summary
We're seeking a highly skilled and motivated Customer Care Professional to join our USSB team in a work-from-home capacity. As a Customer Care Professional, you will be responsible for evaluating and analyzing account information, recommending tailored solutions to our customers, and reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
Key Responsibilities:
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment.
- Evaluate and analyze account information and recommend tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue, and selecting and articulating the best solution to drive brand advocacy.
- Adhere to quality and compliance guidelines.
- Document necessary account information and offer custom solutions that benefit the customer.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.
Essential Qualifications:
- A minimum of 2 years of BPO work experience.
- At least 1 year of voice account experience from the most recent company joined.
- Successful in previous job (high performer).
- Bachelor's degree, associate degree, or college undergrads may apply.
Work From Home Requirements:
- Must have at least a 25 mbps internet connection plan/speed.
- Must have a private and quiet area to work at home.
- Must be amenable to work in Taguig once community quarantine measures are lifted.
Preferred Experience:
- Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined.
- Candidates with prior experience in B2B and B2C servicing would be preferred.
- Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building.
- Sales experience (Value generation/consultative selling) is a plus.
What We Offer:
As a Customer Care Professional with blithequark, you will have the opportunity to work with a world-class global brand, delivering exceptional customer experiences and driving business results. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package.
Career Growth Opportunities and Learning Benefits:
At blithequark, we're committed to the growth and development of our colleagues. We offer a range of training and development programs, including mentorship opportunities, leadership development, and technical skills training. Our colleagues have the opportunity to advance in their careers and take on new challenges, driving business results and delivering exceptional customer experiences.
Work Environment and Company Culture:
blithequark is a diverse and inclusive company that values its colleagues and fosters a culture of collaboration, innovation, and respect. We offer a flexible work environment, including work-from-home opportunities, and a range of employee benefits and perks. Our colleagues are encouraged to share their ideas, take risks, and learn from their experiences.
Compensation, Perks, and Benefits:
We offer a competitive compensation package, including a range of benefits and perks that support our colleagues' well-being and financial security. Our benefits package includes:
- Competitive salary and bonuses
- Comprehensive health and wellness programs
- Retirement savings plans
- Paid time off and holidays
- Employee discounts and perks
Why Join blithequark?
If you're passionate about serving customers, results-driven, and interested in working for a world-class global brand, then blithequark may be the ideal fit for you. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package. Join our team and let's lead the way together!
How to Apply:
If you're excited about this opportunity and think you'd be a great fit for our team, please submit your application. We can't wait to hear from you!
blithequark is an equal opportunities employer. We welcome applications from all qualified candidates.
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