Join the Team at blithequark: Where People Come First
At blithequark, we're dedicated to making a difference in people's lives by providing top-notch home solutions and exceptional customer service. Our company culture is built on a foundation of inclusivity, sustainability, and reliability, and we're proud to be a certified Great Place to Work. We're looking for a highly skilled and motivated Customer Service Administrator to join our team remotely. As a key member of our customer service team, you'll play a critical role in ensuring that our customers receive the best possible experience.
About blithequark
blithequark is a leading provider of home solutions, including gutter protection, water solutions, safety solutions, and home enhancements. Our brands, including blithequark Gutter Protection, blithequark Water Solutions, blithequark Safety Solutions, and blithequark Home Enhancements, are committed to making homes safer and more livable. We're a company that values its employees and strives to create a welcoming and inclusive work environment. Our employees are our greatest asset, and we're dedicated to providing them with the resources and support they need to grow and succeed.
Job Summary
We're seeking an experienced Customer Service Administrator to handle inbound and outbound customer calls, primarily related to post-sale customer service and general company inquiries. As a Customer Service Administrator, you'll be responsible for providing excellent customer service, scheduling customer service calls, and reviewing completed service tickets for quality assurance. You'll also serve as a liaison between our installation and service teams, as well as internal and external customers.
Key Responsibilities:
- Provide exceptional customer service during inbound and outbound phone calls, maintaining effective relationships with peers, internal/external customers, and senior leaders.
- Schedule service customers with local technicians as needed.
- Review completed service tickets for quality assurance in your region.
- Act as a liaison and corporate contact for blithequark installation and service teams at the local office in your region.
- Be enthusiastic, adaptable, and patient, with excellent attention to detail and data efficiency.
- Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives.
- Perform other duties as assigned by your supervisor.
Requirements and Qualifications
Essential Qualifications:
- High School Diploma or equivalent required.
- At least 1 year of customer service experience.
- At least 1 year of previous office or administrative experience.
- Computer and keyboard proficient, with the ability to work in a paperless environment.
- Ability to juggle multiple work activities and shift attention between tasks to meet demands.
- Excellent verbal and written communication skills, with the ability to articulate and communicate professionally.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
Preferred Qualifications:
- Ability to type at least 50 words per minute.
- Highly organized, with strong time management skills and the ability to be resourceful when necessary.
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive benefits package and opportunities for growth and development. Here are just a few of the perks and benefits we offer:
- Industry-leading compensation package.
- Fully paid Medical, Dental, and Vision benefits after 90 days.
- 401k Savings Plan.
- Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
- Childcare benefits to support families.
- Endless opportunities for growth and advancement.
- Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling.
- Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions.
- Gym membership compensation - your insurance will help cover the cost of your gym membership!
- Groups like Vet Connect & the Women's Committee to help you get involved and provide resources for your success.
Our Culture and Values
At blithequark, we're committed to creating a diverse and inclusive work environment that values and respects all employees. We strive to be a company that:
- Innovates and provides cutting-edge solutions for employees and customers.
- Partners with customers to build strong and trusted relationships.
- Empowers employees to grow and succeed in a supportive environment.
- Supports local communities and gives back to those in need.
Awards and Accolades
blithequark has been recognized as a top workplace by various organizations, including The Plain Dealer, Energage, and Great Place to Work. Our brands have also earned accolades, including:
- blithequark Gutter Protection and blithequark Safety Solutions have ranked on the annual Remodeling 550 list.
- blithequark, blithequark Gutter Protection, and blithequark Safety Solutions have been recognized on Qualified Remodeler magazine's Top 500 list.
- blithequark is a Smart Culture Awards honoree for its employee-focused culture.
- blithequark is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists.
Diversity and Inclusion Statement
blithequark is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
blithequark will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Join our team and help us make a difference in people's lives!
Apply Now