At arenaflex, we're passionate about empowering professionals and organisations across Aotearoa New Zealand to thrive in cultural competency. As a key player in our Te Ao Māori for Professionals (TAMP) team, you'll have the opportunity to drive client success, champion te reo Māori, and contribute to the growth and retention of a diverse customer portfolio. If you're a motivated and culturally aware professional with a passion for delivering exceptional customer experiences, we'd love to hear from you.
**About arenaflex**
arenaflex is a pioneering education technology company dedicated to revolutionising the way professionals and organisations engage with cultural competency. Our mission is to empower individuals and communities to thrive in a rapidly changing world. With a strong commitment to diversity, equity, and inclusion, we're proud to be a certified BCorp and hold Digital Promise certification. Our team is united by a shared passion for making a positive impact, and we're excited to welcome like-minded individuals to join our journey.
**Key Responsibilities**
As our ideal candidate, you'll be responsible for driving product adoption, ensuring customers are effectively utilising our solutions, and delivering exceptional customer experiences. Your key responsibilities will include:
* Driving product adoption and ensuring customers are effectively utilising solutions to meet their objectives and derive maximum value
* Actively managing customer relationships by providing ongoing support and engagement, helping customers realise the benefits of their subscriptions to preserve and grow revenue
* Proactively managing account renewals, meeting renewal targets by extending subscription durations and working with internal stakeholders to secure long-term commitments
* Overseeing invoicing and subscription management processes, ensuring accuracy and timely handling of customer accounts
* Planning and conducting tailored workshops and events that address specific customer needs, fostering stronger relationships and engagement
* Ensuring all customers are enrolled on time and maintain accurate, up-to-date client contact and account details
* Delivering exceptional, platinum-level support and care by anticipating client needs and resolving issues proactively
* Collaborating with and supporting team members by sharing expertise, assisting with professional development, and contributing to team objectives
* Meeting or exceeding renewal revenue targets by securing renewals from assigned portfolios
* Identifying and capitalising on opportunities for expanding our platforms adoption and functionality within portfolio accounts
* Leveraging health metrics and data to proactively identify clients at risk of reduced engagement or churn, developing targeted strategies to address concerns
* Coordinating with Solution Consultants, Business Development Managers, and other internal teams to address specific client needs, mitigate risks, and secure renewals
**About You**
We're looking for a motivated and culturally aware professional with a passion for delivering exceptional customer experiences. Our ideal candidate will possess:
* Demonstrated proficiency in te reo Māori at an intermediate level, with a strong understanding of mātauranga Māori
* Experience facilitating short foundational wānanga and engaging diverse audiences
* Proven ability to contribute to the development and review of high-quality content
* Strong understanding of the competitive landscape, with experience conducting competitor reviews and providing actionable insights to product and content teams
* Effective communication skills to relay local requirements and feedback to Product and Content Teams via appropriate channels
* Experience building professional networks and maintaining positive relationships with key stakeholders in organisations and associations
* Proven ability to represent an organisation at events and conferences, promoting its brand and services effectively
* Experience leading, mentoring, and supporting the professional growth of a Customer Success or similar team
* Strong business acumen and the ability to align team efforts with organisational goals
**What We Offer**
At arenaflex, we're committed to providing our team members with equitable opportunities, growth, and development. We offer:
* Flexible and remote working arrangements, with a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
* Three extra days of annual leave during our end of year shut down period, parental leave top-ups, and a community service day
* Wellness allowance to use on anything to support your mental and physical wellness
* EAP with unlimited sessions
* Employee Equity Bonus Plan
* Employee referral program - $2000 when you refer a new team member
* Ongoing professional development, including opportunities to develop your career into other areas of our business and access to arenaflex's Learning Hub
* EP support groups - Mana Wahine, DEI, Environmental Impact, and Wellness Committees
* The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community
**Join Our Team**
If you're a motivated and culturally aware professional with a passion for delivering exceptional customer experiences, we'd love to hear from you. Apply now to join our team and be part of a growing global business that's making a positive impact.