At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our customers, helping them navigate our services and achieve their goals. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you!
**About arenaflex**
arenaflex is a leading organization dedicated to empowering individuals and communities through innovative solutions and services. Our mission is to make a positive impact on people's lives by providing accessible, user-friendly, and effective support. As a customer service specialist with arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional experiences and making a real difference.
**Job Summary**
We're seeking an experienced customer service specialist to join our remote team. As a customer service specialist, you'll be responsible for providing exceptional support to our customers, addressing their queries, and resolving issues in a timely and professional manner. You'll work closely with our team to ensure that customers receive the best possible experience, and you'll be an ambassador for arenaflex's values and mission.
**Key Responsibilities**
* Interview and conduct initial assessments of customer needs, providing services or referrals as appropriate
* Evaluate education, training, and experience to properly register applicants in the appropriate database
* Provide instructions and assistance as needed to customers utilizing the Employ Florida system, Florida's RECONNECT system for Reemployment Assistance (RA) claimants, and other computer data and programs
* Screen and refer qualified applicants to available job openings and/or training opportunities, perform job development contacts, provide labor market information, provide employment counseling as appropriate, refer to testing and/or other supportive services as appropriate
* Provide follow-up services to claimants enrolled in the Reemployment Services and Eligibility Assessment (RESEA) program
* Process job orders using information obtained from employers to compile job descriptions, accurately code each occupation and industry, and perform file search of job orders for qualified applicants adhering to veterans' preference and mandated Federal Contractor requirements
* Monitor job orders, maintain timely contact with employers to perform follow-up and verify referral results with employers to document in job orders
* Ensure that data is entered in Employ Florida timely as required by state and local guidelines
* Provide RESEA services on a scheduled basis, entering data into the Employ Florida system as required by State and local guidelines
* Make initial contact with eligible trade-affected individuals whose employment has been threatened and who have been temporarily or permanently laid off, reviewing application, collecting appropriate documentation needed to verify data elements, conducting an initial assessment of the worker's eligibility for services by reviewing work experience, education, and abilities, and referring eligible individuals to appropriate staff for comprehensive assessment
* Perform other related duties as required or assigned
**Requirements**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
* 2+ years of experience in customer service, sales, or a related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and Google Suite
* Ability to travel locally and use a registered company vehicle for transportation purposes, if available
* Must become certified as a Workforce Development professional (Tier 1) within 6 months of appointment to this position
* Must furnish own transportation for local travel
**Preferred Qualifications**
* Experience working in a remote or virtual environment
* Familiarity with customer relationship management (CRM) software and other relevant tools
* Experience working with diverse populations and providing culturally sensitive support
* Knowledge of employment and training programs, including RESEA and TAA
* Certification in a related field, such as customer service or workforce development
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work in a dynamic and innovative organization
* Professional development and training opportunities
* Flexible work arrangements, including remote work options
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Opportunities for career growth and advancement
**Work Environment and Culture**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a workplace that is safe, supportive, and empowering. Our culture is built on the principles of respect, empathy, and open communication, and we encourage our employees to bring their unique perspectives and experiences to the table.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for career growth and advancement for all.
**Accommodations**
If you require a reasonable accommodation to apply for this position, please contact us at [insert contact information]. We will work with you to provide the necessary accommodations to ensure that you have an equal opportunity to apply for this position.
**Veterans' Preference**
arenaflex is committed to supporting veterans and their families. If you are a veteran or a family member of a veteran, please let us know, and we will provide information on how to apply for veterans' preference.
**Drug-Free Workplace**
arenaflex is a drug-free workplace and requires all employees to adhere to our drug-free policy. If you have any concerns or questions about this policy, please contact us at [insert contact information].
**Apply Now**
Ready to take the next step in your career? Apply now to become a customer service specialist with arenaflex!