At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers have a seamless and enjoyable journey from check-in to boarding. If you're a people person with a passion for delivering top-notch service, we want to hear from you.
**About arenaflex**
arenaflex is a world-leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork. Our people are our success, and we're committed to Sharing Success with our employees. With a focus on innovation, sustainability, and community service, we're constantly pushing the boundaries of what's possible in the aviation industry.
**Key Responsibilities**
As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the check-in and boarding process with ease and efficiency. Your responsibilities will include:
* Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
* Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
* Operating loading bridges.
* Opening, closing, and securing aircraft doors.
* Escorting unaccompanied minors and disabled passengers throughout the airport.
**Scheduling and Work Environment**
Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority. You'll be part of a dynamic team that's passionate about delivering exceptional customer service in a fast-paced environment.
**Benefits and Perks**
At arenaflex, we're committed to supporting our employees' well-being and career growth. Our benefits and perks include:
* Competitive salary, industry-leading profit-sharing program, and performance incentives.
* 401(k) with generous company contributions up to 9%.
* Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
* Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
* Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.
* Domestic and International space-available flight privileges for employees and eligible family members.
* Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
* Recognition rewards and awards through the platform Unstoppable Together.
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.
**What You Need to Succeed**
To be successful in this role, you'll need:
* Consistently prioritize safety and security of self, others, and personal data.
* Embrace diverse people, thinking, and styles.
* Possess a high school diploma, GED, or high school equivalency.
* Be at least 18 years of age and have authorization to work in the United States.
* Proficiency in English.
* Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
* Possess basic digital literacy.
* Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
* Pass a Customer Service Assessment.
**What Will Give You a Competitive Edge**
While not required, having the following qualifications will give you a competitive edge:
* Previous experience in customer service or a related field.
* Knowledge of airport operations and procedures.
* Familiarity with airline systems and software.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Ticket/Gate Agent, you'll have opportunities to:
* Develop your skills and knowledge through training programs and workshops.
* Take on additional responsibilities and leadership roles.
* Pursue career advancement opportunities within the company.
**Join the arenaflex Team**
If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that's shaping the future of aviation, we want to hear from you. Apply now to become a Ticket/Gate Agent at arenaflex and start your journey to success!