Join the Enchanting World of Disney: Part-Time Hotel Experience Coordinator
Are you a charismatic and guest-focused individual looking for a part-time opportunity to make a real difference in the lives of Disney enthusiasts? Do you have a passion for delivering exceptional customer service and creating unforgettable experiences? If so, we invite you to join our team as a Hotel Experience Coordinator at Workwarp, where you'll be responsible for crafting magical moments for Guests of the Disneyland Resort hotels from the comfort of your own remote workspace.
About Us: Workwarp and the Disneyland Resort
Workwarp is a dynamic company that partners with the Disneyland Resort to deliver extraordinary experiences to Guests from around the world. As a leader in the hospitality industry, we're committed to providing unparalleled service and ensuring that every Guest has a memorable stay. Our Resort Hotels operate 24/7, 365 days a year, and we're seeking a talented and flexible Hotel Experience Coordinator to join our team on a part-time basis.
Key Responsibilities: Bringing Disney Magic to Life
- Manage a high volume of requests from Guests and Cast Members via phone, email, and face-to-face interactions, responding promptly and professionally to ensure seamless experiences.
- Provide exceptional customer service by answering incoming calls, resolving requests or concerns, booking or changing itineraries/reservations, and selling in-room celebrations and activities.
- Actively promote and provide detailed descriptions of hotel experiences, amenities, benefits, and hours of operation to Guests, enhancing their stay and creating memorable moments.
- Lead and engage Guests in a variety of activities and experiences, including exciting seasonal and holiday events and activities, to foster a sense of community and wonder.
- Work independently in a fast-paced environment, staying up-to-date with changing product knowledge and policy and procedure changes to ensure accuracy and efficiency.
- Handle difficult situations with poise and professionalism, applying service recovery methods and following the Disney Standards of Guest Service to resolve issues and exceed Guest expectations.
Essential Qualifications: The Disney Difference
To succeed as a Hotel Experience Coordinator, you'll need:
- A positive, outgoing, and friendly personality that shines through in every interaction with Guests.
- Strong interpersonal, written, and verbal communication skills to effectively engage with Guests and Cast Members.
- The ability to partner with other operating departments to ensure seamless experiences and resolve issues promptly.
- Strong technical skills and the ability to work with multiple computer-based systems at once, ensuring accuracy and efficiency.
- A proven ability to handle obstacles positively and professionally, communicating problems and suggested solutions to the Manager.
- A commitment to safety and security, being cognizant of all emergency-reporting procedures and maintaining a safe and secure environment for Guests.
- The ability to remain calm and courteous in demanding and difficult Guest situations, providing exceptional service even in challenging circumstances.
Preferred Qualifications: Enhancing Your Skills
While not required, the following qualifications can enhance your success as a Hotel Experience Coordinator:
- Proficiency in Opera hotel property management system, HotSOS, Al la Carte, and Guest Service Suite, demonstrating your technical expertise and ability to navigate multiple systems.
What We Offer: A Rewarding Career with Disney
As a Hotel Experience Coordinator with Workwarp, you'll enjoy:
- A competitive hourly rate of $30.15 in California.
- A flexible part-time schedule that requires availability to work weekends, holidays, and varying shifts, including early mornings and late nights.
- Opportunities for career growth and professional development within the company.
- A dynamic and supportive work environment that fosters creativity and innovation.
- Access to a range of benefits, including medical, financial, and other perks, as part of our comprehensive compensation package.
Schedule Availability: Embracing Flexibility
Our Resort Hotels operate around the clock, and we require Hotel Experience Coordinators to be available to work a variety of shifts, including:
- Weekends and holidays.
- Early morning shifts starting as early as 5:00 am.
- Late-night shifts ending as late as 3:00 am, 4:00 am, or 5:00 am.
- A flexible schedule that adapts to changing business needs.
Ready to Join the Magic?
If you're a motivated and guest-focused individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting part-time opportunity. As a Hotel Experience Coordinator with Workwarp, you'll have the chance to create unforgettable experiences for Disneyland Resort Guests, develop your skills and expertise, and grow your career within a dynamic and supportive company. Apply now and become a part of the Disney magic!
To learn more about our benefits and compensation package, please visit: https://jobs.disneycareers.com/benefits
Don't miss this opportunity to join our team and create magical moments for Guests. Apply today!
Apply Now