At arenaflex, we are a leading consumer intelligence company that delivers the most complete understanding of consumer buying behavior and reveals new pathways to growth. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—we provide the Full View™. We are now seeking an experienced Customer Service Data Entry Specialist (Spanish Speaker) to join our team in Houston, Texas.
**About arenaflex**
arenaflex is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, arenaflex combined with GfK, bringing together the two industry leaders with unparalleled global reach. With operations in 100+ markets, covering more than 90% of the world’s population, arenaflex is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
**Job Summary**
We are seeking a highly motivated and bilingual Customer Service Data Entry Specialist (Spanish Speaker) to join our team in Houston, Texas. As a Customer Service Data Entry Specialist, you will be responsible for recruiting households to participate in the arenaflex Consumer Panel, maintaining an assigned number of households to achieve weekly transmissions and quality data, and ensuring that the information collected by the household is correct and delivers the highest quality information from each household visited. This role requires strong customer service and human relations skills, as well as the ability to work in a fast-paced environment and meet deadlines.
**Key Responsibilities**
* Recruit statistically selected eligible homes within an area, without an appointment
* Persuade and educate households while overcoming objectives, maximizing panel participation and building rapport
* Persuade panelists to complete surveys via paper and/or online
* Effectively communicate incentive and reward potentials to panelists, as well as address panelists’ questions that may arise throughout participation
* Support other Teams
* Collaborate with various departments within arenaflex to ensure a quality sample that is in compliance with methodology
* Drive to selected homes, within a designated territory using the company-provided vehicle and supplied GPS
* Collaborate with the National Consumer Panel (NCP) to ensure a quality sample that is in compliance with methodology
**Qualifications**
* Bilingual in Spanish/English
* Strong customer service and human relations skills
* Ability to follow directions
* Strong analytical skills
* Excellent teamwork skills
* Excellent organizational skills and ability to meet deadlines
* Ability to work various hours (evenings and weekends and holidays)
* Strong computer skills
* High School Degree or GED
* Bachelor’s Degree is a plus
* Ability to navigate stairs, elevators, walkways, and driveway (paved and unpaved) and a wide array of entrances into people’s homes
* Willing and able to interact with people for several hours in their home – regardless of location or condition, this includes homes that may contain pets of any kind, as well as be in various states of cleanliness or disarray
* Travel to other markets to support other teams
**Skills and Competencies**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Strong computer skills, including proficiency in Microsoft Office and data entry software
* Ability to navigate stairs, elevators, walkways, and driveway (paved and unpaved) and a wide array of entrances into people’s homes
* Willing and able to interact with people for several hours in their home – regardless of location or condition, this includes homes that may contain pets of any kind, as well as be in various states of cleanliness or disarray
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* Comprehensive training program for new hires
* Ongoing training and development opportunities
* Mentorship program
* Career development opportunities
* Opportunities for advancement
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that is committed to innovation and excellence. We are a diverse and inclusive company that values our employees and provides a range of benefits and perks, including:
* Comprehensive healthcare plan (medical, Rx, dental, and vision)
* Flexible spending accounts and Health Savings Account (including company contributions)
* Life and AD&D insurance
* 401(k) retirement plan including company matching contributions
* Disability insurance
* Tuition Reimbursement
* Discretionary paid time off program and 11 paid holidays
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
**Compensation and Benefits**
arenaflex offers a competitive salary and a range of benefits and perks, including:
* Market-competitive salary with an anticipated base compensation of $30,000.00 - $40,000.00
* Sales-based incentive or performance-based bonus
* Comprehensive healthcare plan (medical, Rx, dental, and vision)
* Flexible spending accounts and Health Savings Account (including company contributions)
* Life and AD&D insurance
* 401(k) retirement plan including company matching contributions
* Disability insurance
* Tuition Reimbursement
* Discretionary paid time off program and 11 paid holidays
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
**How to Apply**
If you are a motivated and bilingual individual with strong customer service and human relations skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.