**Job Summary:**
Join the dynamic team at arenaflex, where we're revolutionizing the way customers receive and return their packages at our Locker retail locations. As an Experienced Customer Service Associate, you'll be the face of arenaflex, providing exceptional service to our customers, resolving issues, and ensuring a seamless experience. If you're passionate about delivering top-notch customer service, thrive in a fast-paced environment, and enjoy working with technology, we want to hear from you!
**About arenaflex:**
arenaflex is a leading e-commerce company that's changing the way people shop and receive their packages. Our mission is to provide a convenient, fast, and reliable experience for our customers. We're committed to innovation, customer satisfaction, and employee growth. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our journey.
**Key Responsibilities:**
* Receive, pick, and stow customer orders, process returns, and prepare for delivery
* Assist customers with questions, resolve issues, and provide personalized support
* Maintain a clean, safe, and organized workspace, adhering to arenaflex's high standards
* Manage responsibilities for a Locker location, including opening and closing site, and ensuring a smooth customer experience
* Use technology, such as smartphones and handheld devices, to sort, scan, and prepare orders
* Receive truck deliveries and ensure timely processing
**Physical Demands:**
* Perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation
* Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
* Use carts, dollies, hand trucks, and other gear to move items around
* Go up and down stairs (where applicable)
* Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week
**What it's like working at arenaflex:**
* Safety: Your safety is our top priority, and we provide a safe working environment.
* Surroundings: You'll be working behind a counter, interacting with customers, and may be located in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
* Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages.
* Temperature: Our Locker locations are in comfortable, climate-controlled environments.
* Noise level: Sound levels are minimal, similar to what you'd expect in a grocery store.
* Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required, and protective safety footwear are required in select business units.
**Why you'll love working at arenaflex:**
* Schedule flexibility: Depending on your location, you may have the option to work full-time (40 hours), reduced-time (30-36 hours), or part-time (20 hours or less), with the flexibility to work additional hours if needed.
* Shift options: Work when it works for you! Shifts may include overnight, early morning, day, evening, and weekend, with the option to have four-day workweeks and three-day weekends.
* Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).
* State-of-the-art facilities: Our modern warehouses are clean, well-organized, and equipped with the latest technology.
* Safety: Your safety is our top priority, and we provide protective gear and safety training.
* Culture: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups.
* Team environment: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.
* New skills: Depending on your role and location, you'll learn how to use the latest arenaflex technology, including handheld devices and robotics.
* Benefits: Many of our shifts come with a range of benefits, including pay and savings options, healthcare, and more.
* Career advancement: We're committed to upskilling our employees and offer a variety of free training and development programs, as well as tuition support options for select employee groups.
**Requirements:**
* Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Excellent communication and problem-solving skills.
* Ability to lift up to 49 pounds and stand for long periods.
**How to get started:**
* Apply online through our website.
* If you need help with your application or have questions about our hiring process, please visit our support page.
* If you have a disability and need an accommodation during the application and hiring process, please visit our accessibility page or contact our Applicant-Candidate Accommodation Team (ACAT) at 888-435-9287.
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace where everyone can thrive.