Experienced Customer Service Associate I (Remote) - Homeownership Support Specialist at arenaflex
**Rewritten Job Description:**
Join arenaflex's Mission to Make Homeownership Possible
At arenaflex, we're dedicated to keeping the dream of homeownership alive. As a team member, you'll play a vital role in making that dream possible for our customers. Our purpose is simple: we work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is centered around the care and service of our teammates and our customers.
Why Choose arenaflex?
At arenaflex, we foster a relaxed and casual work environment that matches our attire. We're committed to doing right by our customers, as well as our employees. Our company culture is built on the principles of teamwork, volunteerism, and continuous improvement.
Discover the Benefits:
- Team member mortgage loan program and down payment assistance program
- Student Debt Repayment program
- Tuition reimbursement
- Paid time off and paid holidays
- Market-based health insurance for medical, dental, and vision
- Flexible spending accounts for eligible childcare expenses
- arenaflex Climbers: an in-house program with built-in career advancement pathways
Your Typical Day:
As a Customer Service Associate I, you'll be responsible for:
- Answering 40-50 inbound/outbound (dialer) calls a day
- Assisting customers with payment options, escrow items, and general mortgage information
- Discussing arenaflex customer benefits like Paperless, Mobile App, Web, and IVR
- Assisting customers who are 30 days or less due on their mortgage payment
Qualifications:
To be successful in this role, you'll need:
- 6 months or more of customer service experience
- 6 months or more of call center experience
Additional Details:
* Hourly rate: $15.00 an hour
* Eligible for monthly bonus and incentive rewards
* Must reside within 60 miles from office location
* Comprehensive 6-week paid virtual training – equipment is provided
* Attendance is required for the first 90 days of training
* Hours of Operations: Monday – Thursday 7am – 8pm; Friday 7am – 7pm; and Saturday 8am – 12pm
* Work schedule after training will align with these business hours
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping you grow and develop your skills. Our comprehensive training program will equip you with the knowledge and expertise you need to succeed in this role. Additionally, our arenaflex Climbers program offers built-in career advancement pathways, so you can continue to grow and develop your career within the company.
Work Environment and Company Culture:
Our relaxed and casual work environment is designed to make you feel comfortable and supported. We're a team-oriented company that values volunteerism and continuous improvement. Our company culture is built on the principles of teamwork, volunteerism, and continuous improvement.
Compensation, Perks, and Benefits:
* Hourly rate: $15.00 an hour
* Eligible for monthly bonus and incentive rewards
* Comprehensive 6-week paid virtual training – equipment is provided
* Paid time off and paid holidays
* Market-based health insurance for medical, dental, and vision
* Flexible spending accounts for eligible childcare expenses
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Apply Now:
If you're passionate about making a difference in the lives of our customers and are looking for a challenging and rewarding career opportunity, apply now to join our team of dedicated customer service professionals!
Apply Now
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