Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and poise, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump ahead! The aviation industry is a dynamic and exciting field, with blithequark being a leading player in providing exceptional customer experiences. As a customer service agent, you will be at the forefront of delivering top-notch service to our clients, ensuring their needs are met, and their expectations are exceeded.
Why You'll Love This Job
The Customer Service Agent collaborates with customers in a polite, professional, friendly, and efficient manner. At blithequark, we prioritize providing an exceptional customer experience, and as a customer service agent, you will play a vital role in achieving this goal. You will have the opportunity to work from the comfort of your own home, with a competitive salary of $35 per hour, and a range of benefits that will make your job even more rewarding.
Key Responsibilities
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
- Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift or ticket lift/confirmation
- Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
- Work jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and flight gate announcements
- Convey domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight boarding process
- Perform customer service hands-on training
- Process and complete Visa baggage transactions at counters in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
- Line lines at ticket counter stands and ticket counters
- Clear/confirm international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers' self-labeled bags at activation stations
- Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling arrangements or agreements
- Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
- Respond and assist during security and/or emergency situations
- Furnish connecting passengers with gate information
- Provide quality customer service in a professional manner and in accordance with blithequark's guidelines
- Comply with company policies, procedures, and performance standards
- Complete job-relevant stages of training
- Comply with applicable laws (e.g., DOT, FAA, TSA)
- Use various internal resources/systems, including during customer interactions
- Wear uniform as required by company policy
- Reasonable accommodations may be made for qualifying individuals with disabilities
Essential Qualifications
- Bachelor's degree
- Bilingual language skills required in certain locations
- Valid driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to obtain proper airport authority or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications
- Working knowledge of Saber or other Passenger Service Systems
- Past face-to-face customer service experience
- Experience working in a fast-paced environment
What You'll Get
Feel free to take advantage of all that blithequark has to offer:
- Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
- Wellness programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
- 401(k) program: Available upon enrollment and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. Our goal is to help you achieve your full potential and succeed in your role as a customer service agent.
Work Environment and Company Culture
At blithequark, we pride ourselves on our inclusive and diverse workplace culture. We believe that our employees are our greatest asset, and we strive to create an environment that is welcoming, supportive, and empowering. Our employee resource groups are designed to connect our employees to our customers, suppliers, communities, and investors, helping employees reach their full potential and creating an inclusive workplace that addresses and exceeds the needs of our diverse world.
Compensation, Perks, and Benefits
We offer a competitive salary of $35 per hour, as well as a range of benefits and perks that are designed to support your well-being and success. From health and wellness programs to career development opportunities, we are committed to helping you thrive in your role as a customer service agent.
Conclusion
Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly as we care for people on life's journey? Feel free to be yourself at blithequark. We are committed to creating an inclusive and diverse workplace culture that values and respects all employees. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team as a customer service agent. Apply now and take the first step towards a rewarding and challenging career with blithequark!
Apply Now
Apply Now