At blithequark, we are dedicated to placing our customers at the forefront of everything we do. With a vast user base of over 35 million, our Customer Education & Advocacy team plays a pivotal role in supporting our customers throughout their journey with blithequark. We design and implement comprehensive learning programs aimed at enhancing adoption rates, fostering better developers, and simplifying the customer experience. Our vision is to empower our users with the knowledge and skills necessary to thrive in an ever-evolving technological landscape.
To gain a deeper understanding of our mission and the broader context in which we operate, we highly recommend exploring the "API-First World" graphic novel. This resource provides invaluable insights into our vision and the principles that guide our actions at blithequark.
blithequark is seeking an experienced Program Specialist to join our Customer Education & Advocacy team. The ideal candidate will have a passion for operations and the skills to help us build, maintain, and scale our fast-growing programs. We are looking for someone with extensive experience in program management who is eager to succeed in a dynamic and fast-paced environment. As a Program Specialist, you will be responsible for developing and maintaining our project management tool via Airtable, coordinating logistics for our instructor-led training programs and Voice of the Customer events, and handling day-to-day logistics for Academy and Advocacy support.
To be successful in this role, you should have:
The ideal candidate will possess a unique blend of program management expertise, technical skills, and interpersonal abilities. A strong background in operations, project management, and customer support is essential. Proficiency in Airtable and experience with Zendesk are highly desirable.
While not mandatory, experience in the tech industry, particularly in customer education and advocacy, would be a significant advantage. Knowledge of API-first principles and experience working in a remote environment are also preferred.
To excel in this position, you will need to demonstrate:
At blithequark, we are committed to the growth and development of our team members. As a Program Specialist, you will have access to a wide range of learning resources, training programs, and opportunities for professional development. Our goal is to empower you with the skills and knowledge necessary to succeed in your role and advance your career.
blithequark prides itself on a culture of transparency, honesty, and inclusivity. We value diversity and believe that everyone deserves equal opportunities for growth and development. Our remote work environment is designed to foster collaboration, creativity, and productivity, with a strong emphasis on work-life balance.
blithequark offers a competitive compensation package, including a salary range of $89,250 to $105,000, plus a comprehensive equity package. Our benefits include full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. We believe in recognizing and rewarding outstanding performance and contributions to our mission.
If you are a motivated and experienced program management professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Education & Advocacy Program Specialist position at blithequark. Join our team and be part of a dynamic and innovative organization that is shaping the future of customer education and advocacy. Apply now and take the first step towards an exciting and fulfilling career with blithequark.
blithequark is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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