Experienced Customer Service Advocate II – Remote Health Insurance Support and Education Specialist

Introduction to arenaflex

arenaflex is a leading health insurance provider dedicated to delivering exceptional service and support to its members, providers, and brokers. With a strong commitment to excellence and customer satisfaction, we are seeking a highly skilled and compassionate Customer Service Advocate II to join our team. As a remote health insurance support and education specialist, you will play a vital role in providing top-notch service, resolving inquiries, and educating our customers about various health, financial, and self-service programs.

Job Summary

In this dynamic and fast-paced role, you will be responsible for answering member, provider, and broker inquiries related to product information, benefits, claims resolution, eligibility, and billing questions. You will proactively provide information and education to our customers, addressing their needs and concerns in a professional and empathetic manner. As a key member of our customer service team, you will utilize your knowledge of products and services to deliver accurate and timely resolutions, ensuring exceptional customer experiences.

Key Responsibilities

• Provide first-level problem resolution to member, provider, and broker inquiries via telephone, gathering and researching information to examine claim submissions, verify claim and system accuracy, and resolve issues based on applicable policies and procedures.
• Use knowledge of products and services to provide customer information and education, analyzing contractual provisions to interpret contractual language and determine customer needs.
• Prioritize workflow and multitask efficiently in a fast-paced environment, utilizing multiple skill sets with demonstrated proficiency.
• Deliver accurate information to customers in accordance with performance goals and objectives, maintaining customer advocate records and identifying underlying customer needs.
• Participate in ongoing education and training related to new services, industry topics, and skills, staying up-to-date on the latest developments and best practices in customer service and health insurance.

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or GED.
• At least 3 years of customer service experience, with a strong preference for experience in a call center customer service role or experience with medical or insurance terminology.
• Demonstrated skills as an empathetic and compassionate communicator, with the ability to quickly gain customer trust and confidence.
• Strong interpersonal communication skills, with good oral and written communication skills and the ability to effectively communicate with internal and external customers.
• Demonstrated PC navigation and data entry skills, with the ability to meet established deadlines and handle multiple customer service demands.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a health insurance or related industry, with knowledge of medical or insurance terminology.
• Previous experience in a call center environment, with a strong understanding of customer service principles and practices.
• Advanced knowledge of products and services, with the ability to analyze contractual provisions and interpret contractual language.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Advocate II, you will have access to ongoing education and training, as well as opportunities for career advancement and professional growth. You will be part of a dynamic and supportive team, with a strong focus on collaboration and teamwork.

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering a flexible and supportive work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of excellence, integrity, and customer focus, with a strong commitment to diversity, equity, and inclusion. We value our employees and recognize the importance of work-life balance, offering a range of benefits and perks to support your well-being and success.

Compensation, Perks, and Benefits

The salary range for this role is $36,360 - $66,660, depending on experience and qualifications. In addition to your compensation, arenaflex offers a comprehensive benefits package, including various incentive programs, 401k contribution programs, and a range of perks and discounts. We are an equal opportunity employer, committed to providing a fair and inclusive work environment for all employees.

Conclusion

If you are a motivated and compassionate customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Advocate II at arenaflex, you will be part of a dynamic team dedicated to delivering exceptional service and support to our customers. With a strong focus on career growth and development, a flexible and supportive work environment, and a comprehensive benefits package, this is an opportunity not to be missed. Apply today and take the first step towards a rewarding and successful career with arenaflex!

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