At arenaflex, we're committed to providing our customers with the best possible experience, and we're looking for a talented and bilingual Customer Support Specialist to join our team in Los Angeles, CA. As a key member of our customer service team, you'll play a vital role in delivering legendary service to our customers, helping them navigate our website and online ordering, and building strong relationships with them over phone, email, and chat.
**About arenaflex**
arenaflex is a family-owned company that's been a leading distributor of shipping, industrial, and packaging materials in North America for over 9,000 employees across 13 locations. We're proud of our stability and success, and we're committed to providing our employees with a supportive and collaborative work environment that offers opportunities for growth and development.
**Why Join arenaflex?**
* Learn: In-depth training helps you sharpen your communication and problem-solving skills.
* Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
* Connect: Build strong relationships in our collaborative in-person setting with regular team events.
**Position Responsibilities**
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
* Be a product and solutions expert! We'll equip you to answer product, pricing, and shipping questions quickly and confidently.
* Build business relationships with customers over phone, email, and chat.
* Understand customer needs and recommend arenaflex's best solutions.
* Help customers navigate arenaflex's website and online ordering.
**Minimum Requirements**
* High school diploma or equivalent. Bachelor's degree preferred.
* Excellent problem-solving, listening, and communication skills.
* Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
* Bilingual (English / Spanish) - fluent in both verbal and written forms.
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Employee Perks
* Best-in-class, clean, modern facilities.
* First-class fitness center and nearby walking path.
**Work Environment and Company Culture**
* Our Los Angeles, CA branch is located at 4810 South Hellman Avenue, Ontario, CA 91762.
* Full-Time Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
* We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
**Compensation and Perks**
* Pay from $25 to $30 per hour with significant growth and earning potential!
* Includes $2 Shift Differential.
**How to Apply**
If you're a motivated and customer-focused individual who is fluent in both English and Spanish, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please visit our website to learn more about this role and to submit your application.