Join CVS Health: Transforming Healthcare with Heart
At CVS Health, we're driven by a singular purpose: Bringing our heart to every moment of your health. This purpose is at the core of everything we do, guiding our commitment to delivering human-centric healthcare solutions that make a real difference in people's lives. As we continue to innovate and adapt to the changing healthcare landscape, we're looking for talented individuals who share our passion for making a positive impact. If you're passionate about delivering exceptional customer support and making a difference in the lives of others, we want to hear from you!
About the Role
We're seeking a highly skilled and compassionate EAP Worklife Customer Support Associate to join our team. As a fully remote role, you'll have the flexibility to work from anywhere in the U.S. while supporting our members' mental health wellbeing. This is a unique opportunity to be part of a team that's dedicated to providing integrated support across various products and services, ensuring that every member and their families receive the right support for their unique mental wellbeing needs.
Key Responsibilities
- Member Support: Determine the purpose of calls by actively listening and interacting with callers, triage calls in a professional and timely manner, assess clients' needs, and communicate information regarding pertinent EAP/Worklife services and resources.
- Crisis Situation Management: Recognize crisis situations and evaluate for needed action to minimize risk, perform research in internal databases and online to identify potential providers and resources.
- Documentation and Case Management: Enter member information into the appropriate EAP system to initiate the case, document comments and information thoroughly and professionally.
- Team Member Support: Receive calls transferred from counselors and provide immediate member assistance, schedule appointments for members with counselors, and assist team members with necessary activities.
- Communication and Collaboration: Communicate effectively with all internal stakeholders, utilize relevant Aetna databases to research and identify validated, appropriate member resources, and make outbound calls as needed.
- Administrative Support: Assist with printing and fulfillment needs related to relevant materials, maintain an inventory of materials in the appropriate EAP system, and provide miscellaneous support functions.
- Compliance and Risk Management: Protect the confidentiality of member information, adhere to enterprise policies, EAP and Worklife policies and procedures, and maintain accurate and complete internal documentation.
Requirements and Qualifications
Essential Qualifications:
- Customer Service Experience: 1 year of customer service and call center experience.
- Social or Human Service Experience: 1 year of experience in a social, psychological, or human service field providing client support.
- Computer Skills: Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.).
- Education: High School Diploma or equivalent GED.
Preferred Qualifications:
- Behavioral Health Experience: 1 year of Behavioral Health experience.
What We Offer
Compensation and Benefits:
We offer a competitive pay range of $18.50 - $31.72 per hour, depending on experience and qualifications. In addition to your base salary, you'll be eligible for a CVS Health bonus, commission, or short-term incentive program. Our comprehensive benefits package includes:
- Medical, Dental, and Vision Benefits: A full range of medical, dental, and vision benefits to ensure your overall well-being.
- Retirement Savings Plan: A 401(k) retirement savings plan and an Employee Stock Purchase Plan for eligible employees.
- Life Insurance: A fully-paid term life insurance plan for eligible employees.
- Disability Benefits: Short-term and long-term disability benefits to provide financial support in case of illness or injury.
- Well-being Programs: Numerous well-being programs, education assistance, free development courses, and a CVS store discount.
- Time Off: Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Work Environment and Culture:
At CVS Health, we're committed to creating a work environment that's inclusive, supportive, and empowering. We strive to provide equal access to the benefits and privileges of employment, including reasonable accommodations for individuals with disabilities. Our company culture is built on the principles of respect, integrity, and compassion, and we're dedicated to making a positive impact in the communities we serve.
How to Apply
If you're passionate about delivering exceptional customer support and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Don't miss this chance to join our team and be part of a company that's transforming healthcare with heart. Apply now and take the first step towards a rewarding career with CVS Health!
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