About the position
The Customer Service Representative I is a call center position responsible for being the first point of contact for all of AdvaCare’s internal and external customers.
Responsibilities
• Answer phones in a friendly, professional, customer-centric manner.
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
• Point of primary contact for all customer service-related issues.
Requirements
• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills
• Ability to compose clear, concise messages via email and instant message.
• Ability to speak clearly and articulately when working with internal and external customers on the phone.
• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office set up
Benefits
• All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems.