Canon USA is a global leader in digital imaging, committed to social and environmental responsibility. The Customer Communications Representative I is responsible for providing exceptional service to customers, handling inquiries, and ensuring timely processing of service calls.
Responsibilities
- Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner
- Responsible for providing the best possible customer service to internal as well as external customers
- Must be able to handle level 1 call types
- Provides outstanding service to customers calling the dispatch team for service
- Responds to routine customer inquiries via live call or Email as needed
- Provides follow through on any special customer needs in a timely manner
Skills
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
- Strong verbal and written communication skills
- Proficient in MS Office, strong attention to detail, organized and able to multitask
- Successful completion of Call Taker New-Hire training and introductory period
- Must be able to work wide variety of work shift/schedules with short notice
- You must be legally authorized to work in the United States
- All applicants must reside in the United States at the time of hire
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
Company Overview
Living and Working Together For The Common Good... It was founded in 1937, and is headquartered in Melville, New York, USA, with a workforce of 5001-10000 employees. Its website is https://www.usa.canon.com.
Apply Now