Join the Future of Healthcare: Consult Coordinator - Remote Full-Time
Are you passionate about delivering exceptional patient care and interested in the cutting-edge technology that enables it? Do you have a knack for communication, organization, and problem-solving? Look no further! Access TeleCare, a pioneer in telemedicine solutions, is seeking a highly skilled and motivated Consult Coordinator to join our dynamic team remotely. As a Consult Coordinator, you will play a pivotal role in ensuring seamless communication between our client hospitals, physicians, and our telemedicine platform, ultimately contributing to improved clinical care and patient outcomes.
About Access TeleCare
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. Our innovative technology platform, Telemed IQ, empowers healthcare organizations to build comprehensive telemedicine programs across various clinical specialties. We take pride in being the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval, a distinction we have maintained since our inception. Our mission is to provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health.
Our Vision, Mission, and Values
At Access TeleCare, we are driven by a passion for revolutionizing healthcare through technology. Our vision is to be the leader in telemedicine solutions, providing exceptional patient care and support to healthcare organizations nationwide. Our mission is to empower healthcare teams with innovative solutions that improve clinical care, patient outcomes, and organizational health. We value innovation, compassion, and collaboration, and we strive to make a positive impact on the lives of patients and healthcare professionals alike.
Position at a Glance
- Company: Access TeleCare
- Compensation: Competitive salary
- Position: Consult Coordinator - Remote Full-Time
- Start Date: Immediate openings available
- Location: Remote
Responsibilities
As a Consult Coordinator, you will work in a fast-paced, 24/7 virtual hospital environment, managing requests from client hospitals and physicians to ensure excellence in patient care. Your key responsibilities will include:
- Effective Communication: Coordinate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care.
- Consult Preparation: Assist with the preparation of consults for dispatch, ensuring all necessary information is gathered and accurately documented.
- Technical Support: Provide Tier 1 technical support to hospitals and company physicians, facilitating timely handoffs to Tier 2 IT support when needed.
- Customer Service: Ensure courteous and respectful handling of all inbound and outbound phone calls from employees, clients, and clinical specialists.
- Documentation and Reporting: Accurately document patient information, report any failures of SLA or company goals, and notify supervisors of conflicts or issues.
- Flexibility and Adaptability: Work effectively in a fast-paced environment, adapting to new technologies, systems, and procedures as needed.
Requirements and Qualifications
To succeed as a Consult Coordinator at Access TeleCare, you will need:
Essential Qualifications:
- Education: High School Diploma, GED, or Equivalent Certification Required.
- Experience: At least one year of experience working in a call center environment or healthcare or IT.
- Communication Skills: Strong written and oral communication skills, with the ability to work effectively across departments.
- Technical Skills: Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems.
- Customer Service: Excellent phone and customer service skills, with high attention to detail.
Preferred Qualifications:
- Healthcare Experience: Experience working in healthcare or a related field.
- Technical Skills: Familiarity with telemedicine platforms, electronic health records, or similar systems.
- Problem-Solving: Strong problem-solving skills, with the ability to think critically and adapt to new situations.
Skills and Competencies
To excel in this role, you will need:
- Communication and Interpersonal Skills: Excellent communication, interpersonal, and customer service skills.
- Organizational and Time Management Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Technical Skills: Proficiency with Microsoft Office programs, communication, and collaboration tools.
- Adaptability and Flexibility: Ability to adapt to new technologies, systems, and procedures in a fast-paced environment.
- Attention to Detail: High attention to detail, with the ability to accurately document patient information and report any issues.
Career Growth Opportunities and Learning Benefits
At Access TeleCare, we are committed to the growth and development of our team members. As a Consult Coordinator, you will have opportunities to:
- Professional Development: Participate in ongoing training and development programs to enhance your skills and knowledge.
- Career Advancement: Explore opportunities for career advancement within the company, including roles in operations, management, and leadership.
- Networking: Connect with professionals in the healthcare and telemedicine industries, expanding your network and opportunities.
Work Environment and Company Culture
As a remote-based employee, you will enjoy:
- Flexible Work Arrangements: Work from home or a remote location, with flexible scheduling to accommodate your needs.
- Autonomy and Independence: Work independently, with the freedom to manage your tasks and responsibilities.
- Collaboration and Connection: Stay connected with colleagues and management through virtual meetings, team-building activities, and communication tools.
Our Company Culture:
At Access TeleCare, we value innovation, compassion, and collaboration. We strive to create a positive and supportive work environment that encourages growth, learning, and teamwork. Our company culture is built on the following principles:
- Innovation: We encourage innovation and creativity, and we provide opportunities for our team members to develop new ideas and solutions.
- Compassion: We value compassion and empathy, and we strive to make a positive impact on the lives of patients and healthcare professionals.
- Collaboration: We believe in the power of teamwork and collaboration, and we encourage our team members to work together to achieve common goals.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Competitive Salary: A competitive salary range for this role.
- Health Insurance: Medical, dental, and vision insurance.
- Health Savings Account: A health savings account to help you save for medical expenses.
- Flexible Spending: Flexible spending accounts for medical and dependent care expenses.
- Life and AD&D Insurance: Employer-paid life and AD&D insurance, with supplemental options available.
- Paid Time Off: Paid time off, wellness days, and paid holidays.
How to Apply
If you are a motivated and compassionate professional looking to make a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
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