Canada Life is a leading insurer in Canada, serving the financial security needs of over 13 million people. They are seeking a Bilingual (Fr/En) Client Service Representative to manage inquiries from employees regarding benefit options, premium calculations, and eligibility issues while providing exceptional customer service in both French and English.
Responsibilities
- Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices
- Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures
- Respond to Email inquiries
- Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues
- Assist in ongoing maintenance of employee/member enrollment data
- Assist with member re-enrollment calls and enrollment work for outsourced clients
- Living our values of Customer View; Integrity; Partnership; and Communities
Skills
- Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking need
- The successful candidate will be required to work shift work (hours of operations: 7am - 6pm CST, must be able to work within this schedule)
- Superior Customer Service Skills
- Excellent organizational and time management skills
- Demonstrated Microsoft Office skills (Word, Excel, MS Teams)
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life
- Knowledge of Mainframe systems (i.e. PAS and EAS) and Salesforce would be considered an asset
- Knowledge of GroupNet for Plan Administration and GroupNet Flex would be considered an asset
- Group Insurance experience would be considered an asset
Company Overview
Canada Life looks after retirement, investments, Estate Planning, Wealth Management, Investing for Children, Flexible Life Plans. It was founded in 1903, and is headquartered in Potters Bar, Hertford, GBR, with a workforce of 10001+ employees. Its website is https://www.canadalife.co.uk/.
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