LSEG is a leading global financial markets infrastructure and data provider. They are seeking a highly driven and empathetic Associate Customer Success Manager to serve as a trusted advisor to customers across their Quantitative Analytics solutions, helping to unlock value and solve complex challenges.
Responsibilities
- Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape
- Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER)
- Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities
- Co-create and review success/value plans - share product roadmaps, strategy, and review achievements
- Educate, provide thought leadership, raise customer issues, and gather customer feedback
- Drive organic expansion within book of business; proactively identify lead generation opportunities
- Partner with supporting teams and collaborators to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community)
- Proactively identify risks and develop action plans to mitigate with partners
Skills
- 1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles
- Experience or knowledge of implementing and supporting data and/or technology solutions
- Success in building trust and getting results for a broad range of partners: senior leaders, developers, and/or day-to-day application users
- Aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability
- Solid interpersonal skills and experience building strong internal and external relationships
- Natural curiosity to seek out information and learn new skills across business and technology disciplines
- Focus on customer happiness and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption
- Highly motivated self-starter who works well with a lot of autonomy and little direction
- Value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through
- Solid project management, technical and problem-solving skills
- Ability to travel onsite when required
- BA/BS degree
- SaaS and financial services/financial data experience
- Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON
- CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…)
Benefits
- Annual Wellness Allowance
- Paid time-off
- Medical
- Dental
- Vision
- Flex Spending & Health Savings Options
- Prescription Drug plan
- 401(K) Savings Plan and Company match
- Basic life insurance
- Disability benefits
- Emergency backup dependent care
- Adoption assistance
- Commuter assistance
Company Overview
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. It was founded in 2007, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.lseg.com/.
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