HUB International is a leading global insurance and employee benefits broker, and they are seeking a detail-oriented and proactive Account Coordinator to join their Employee Benefits team. In this mid-level role, you will manage and support day-to-day operations for a portfolio of client accounts, ensuring smooth processes and exceptional client service.
Responsibilities
- Manage daily communication with assigned client accounts, ensuring timely and effective service delivery
- Respond promptly and professionally to service needs of clients and the account management team. Communicate via email, phone, and video conferencing
- Occasional need to attend onsite client meetings with team
- Gain expertise in and utilize Employee Navigator and BenefitPoint systems to manage employee benefits
- Provide training to HR users on operating benefit administration systems
- Maintain electronic filing and required data in agency management systems
- Prepare basic census data using Excel for carrier coordination
- Support Account Managers with enrollment needs for assigned accounts
- Resolve carrier discrepancies for automated lines of coverage
- Address discrepancies from third-party enrollers promptly and accurately
- Coordinate with carriers to establish portal access for new groups
- Oversee the enrollment census process with multiple carriers
- Process close-outs with carriers on tight deadlines
- Conduct and finalize close-out audits within 45 days of the renewal date
- Prepare deliverables and marketing materials to distribute to clients
Skills
- High school diploma
- 1-2 years of experience within client facing administration or management
- Preference for experience in employee benefits, human resources, insurance, or a related field
- Life, Accident, and Health Insurance License (or ability to obtain within 1 year of employment)
- Bachelor's degree
- Prior experience with benefit administration platforms (Employee Navigator, BenefitPoint, or similar)
Benefits
- Medical/dental/vision/life insurance
- 401k matching program
- Health Savings Account funding and voluntary insurance options
- Professional development and learning opportunities
- Growth opportunities within a growing organization
- A motivated, collaborative team environment
Company Overview
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.hubinternational.com.
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