Remote LGBTQ Hotline Specialist EMPACT
About the position Responsibilities • Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. • Effectively assess clinical situations and needs of all callers. • Provide safe and effective clinical interventions to all callers. • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. • Forward internal referrals to the appropriate program(s) with all required information in a timely manner. • Work collaboratively with internal and external clients/customers, maintaining a positive attitude and flexibility to assist others. • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. • Be prepared to work beyond the scheduled shift if crisis situations warrant or paperwork is incomplete. • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift, including evening and night hours as needed. • Assist the hotline clinical coordinator in training new staff. • Ensure all program forms are stocked, the hotline area is clean and organized, and complete any project to benefit Crisis and/or other departments as required by a supervisor. Requirements • Bachelor's Degree in Counseling, Social Work, or related field required. • Minimum of 3 years of experience in the behavioral health field. • Crisis experience preferred. • Supervisory experience preferred. • Program development preferred. Nice-to-haves • Crisis experience • Supervisory experience • Program development experience Benefits • Generous PTO (15 days the first year) • 10 paid holidays per year • Medical plans (4 choices) • Dental plans (2 choices) • Vision plans (2 choices) • 403(b) retirement plan • Retirement allowance • Company-paid Life/AD&D and Long Term Disability • Voluntary additional Life and Short-term Disability • Tuition reimbursement • Elder care assistance • Pet insurance and much more!