WorkForce Software Client Community & Engagement Consultant

WorkForce Software, an ADP company, is hiring a Client Community & Engagement Consultant

Applications will be accepted until 8/15/2025

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? 
  Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? 
  Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? 

Well, this may be the role for you. Ready to make your mark?
In this role, you will… In this role, you’ll be responsible for increasing awareness, usage, and impact of the WorkForce Software (WFS) Client community across the entire Client lifecycle. You’ll manage and optimize the community experience, activate content and engagement strategies, and collaborate across teams to support Client retention, satisfaction, and self-service at scale.
The nature of what you do every day will not change as over one thousand organizations with more than 5 million users in over 100 countries rely on the WorkForce Suite to streamline compliance, optimize labor investments, and to deliver a breakthrough employee experience wherever work happens. The success of our clients is one of our top priorities - and our digital Client community is an integral part of how we help them achieve value faster, stay informed, and connect with peers. You will be a strategic, client-centric Community & Engagement Manager who leads the growth, adoption, and ongoing management of our online client community. You will manage and moderate the WorkForce Software Community platform (Gainsight CC), including structure, navigation, permissions, user experience, and ongoing platform enhancements.
To thrive in this role, you have a way with clients and internal stakeholders that builds rapport, establishes trust, and shines with professionalism. Your communication style is clear and easy for our clients to understand and act on. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

What you’ll do: Responsibilities
What you can expect on a typical day:

• Work cross-functionally to develop and maintain an engagement plan that ensures timely, helpful responses to Client inquiries - while maintaining a consistent community presence by highlighting valuable content and creating a supportive environment.
• Design and implement digital community engagement programs - such as AMAs, featured discussions, virtual events, and spotlight content - to strengthen peer-to-peer learning and Client contributions.
• Partner with Client Success, Product, and Support teams to deliver a content-rich community experience that supports onboarding, product education, enablement, and self-service.
• Collaborate with Marketing and Client Success to launch digital Client journeys and in-app walkthroughs using Gainsight PX and CS, incorporating community content at key lifecycle stages.
• Monitor and analyze community engagement metrics, sentiment, and content performance to identify trends and continuously optimize the experience.
• Contribute to the evolution of federated search capabilities in partnership with the Knowledge Manager (e.g., integration with Docebo and other platforms) to ensure users can easily discover trusted, relevant content.

TO SUCCEED IN THIS ROLE: Requirements

• 5+ years of experience in digital community management, client marketing, or digital experience roles in a B2B SaaS environment.
• Experience managing community platforms (Gainsight CC preferred) and familiarity with tools like Gainsight PX, CS, and content management systems.
• Strategic thinker with a passion for improving the Client and prospect journey through digital channels.
• Analytical mindset with the ability to derive insights from engagement and platform data to inform decisions.
• Self-starter with strong collaboration skills and the ability to thrive in a fast-moving, cross-functional team environment.
• Ability to travel up to 10%
• Associates that are located near an ADP or WorkForce office, would be expected to follow the ADP hybrid work model.

A college degree in marketing, communications, or related field is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committedto giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Originally posted on Himalayas