Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Our Newest Opportunity: The Vice President of Operations is responsible for driving operational excellence, scalability, and cross-functional alignment across the Pharmacy Consulting Practice at RxConnections / OneDigital. This leader will address current departmental challenges—such as siloed teams, manual processes, and resource constraints—while capitalizing on opportunities for automation, integration, and growth with a significant focus on the adoption and application of the best available technology and AI. The mission is to ensure RxConnections delivers differentiated, high-value client solutions through efficient, collaborative, and innovative operations. Reporting Structure • Reports directly to the Chief Clinical Officer, Jeff Post. • Oversees the Account Management, Data & Analytics, PBM RFP, and Audit teams. • Works in close partnership with the VP of Clinical Services. Teams Overseen • Account Management: Client implementation, client renewals, CRM maintenance, reporting delivery, and client engagement. • Data & Analytics: Reporting creation, benchmarking creation, analytics suite creation and modernization, and data-driven insights. • PBM RFP: RFP process management, automation, and vendor evaluation. • Audit: Audit process execution, expansion, and integration with broader consulting services. Primary Responsibilities & Operational Priorities Aligned to Departmental Issues & Opportunities: • Break down silos and foster cross-team collaboration through structured leadership meetings, shared goals, and actionable outcomes. • Lead process automation initiatives (RFP, reporting, contract review) to reduce manual work, eliminate bottlenecks, and improve scalability. • Develop and implement a unified CRM and project management system to streamline operations and enhance visibility. • Address resource constraints by advocating for scalable staffing models, capacity planning, and targeted hiring—especially in account management and analytics. • Modernize client reporting and analytics, introducing enhanced benchmarking, improved UI/UX, and client portals to maintain competitive differentiation. • Drive integration with OneDigital, unifying branding, technology, and client engagement for a cohesive market offering. • Establish and monitor operational KPIs, ensuring continuous improvement and accountability across all teams. • Champion a culture of transparency, innovation, and client-centricity. Cross-Functional Partnership Expectations • Collaborate closely with the VP of Clinical Services to align operational and clinical strategies, ensuring seamless client delivery and innovation. • Work with OneDigital teams to drive business integration, cross-selling, and resource sharing. Required Qualifications, Experience & Core Competencies • Bachelor’s degree in business, healthcare, or related field. • 10+ years of progressive leadership experience in healthcare consulting, pharmacy benefit management, or related operations. • Demonstrated success in leading multi-disciplinary teams and managing complex, cross-functional projects. • Proven track record in process improvement, automation, and technology adoption. • Strong analytical, strategic planning, and change management skills. • Excellent communication, stakeholder management, and team-building abilities. • Experience with CRM, project management, and reporting/analytics tools. • Commitment to people-first leadership, transparency, and continuous improvement. Performance Metrics / KPIs & Success Criteria • Reduction in manual processes and operational bottlenecks (e.g., % of automated RFPs, reporting cycles). • Improved cross-team collaboration and employee engagement scores. • Client satisfaction and retention rates. • Timeliness and quality of client deliverables (reporting, audits, RFPs). • Achievement of departmental growth targets and profitability. • Staff turnover and capacity utilization metrics. • Implementation of succession plans and leadership development initiatives