WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Vendor Relations Clerk II. This role is responsible for the day-to-day maintenance of the repairs process, coordinating vendor requests, and ensuring timely communication and updates with customers and vendors.
Responsibilities
- Receives customer requests and coordinates vendors for completion of repairs or equipment requests
- Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met
- Continuous updates to customers and systems timely and accurately
- Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner
- Utilizes portals and may be assigned specialty accounts that require more attention to detail and communication
- Review and submission of quotes and information received from vendors to determine next steps, coordinating or ordering of parts, and other trash management needs
- Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently and data is correct for reporting and billing purposes
- Monitor Team email and systems for new or escalated requests and to assist with coverage
- Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed
- Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement
- Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies
- Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement
- Assists with training, escalations and occasional projects
- Assist as necessary with the on-boarding process of all new vendors
Skills
- Education: HS Diploma or GED (accredited)
- Experience: No previous experience required
- Certificates, Licenses, Registrations or Other Requirements: None required
- Other Knowledge, Skills or Abilities Required: None required
Company Overview
WM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company. It was founded in undefined, and is headquartered in Gurgaon, Haryana, IN, with a workforce of 1001-5000 employees. Its website is https://www.wm.com/us/en/inside-wm/who-we-are/wm-india.
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