About the position
Responsibilities
• Demonstrate excellent customer service and communication skills.
• Function as part of a highly effective team that consistently puts Patients First.
• Establish positive first impressions with patients and customers, establishing a role as patient advocate.
• Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate.
• Incorporate critical thinking to develop, implement and update an individualized plan of care based on identified patient care and learning needs.
• Ask key questions to gain insight into the patient's clinical condition and adjust approach as needed.
• Document all communications in the electronic medical record.
• Schedule patients for visits with providers as appropriate based upon protocols.
• Follow triage protocols in place for the department.
• Assist in scheduling appointments for patients with providers within NM.
• Assist in orientation of new staff members.
• Assist in specific process improvement projects.
• Participate in departmental quality improvement activities.
• Use effective service recovery skills to solve problems or service breakdowns when they occur.
Requirements
• Graduate of accredited RN program
• 2 years of ambulatory care experience
• Registered Nurse License issued by State of Illinois
• Current AHA BLS Provider certification
Nice-to-haves
• BSN
• Specialty certification upon eligibility
Benefits
• Wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
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Apply Now