Welcome to Delta: Where Careers Take Flight
Imagine being part of a team that is dedicated to ensuring cargo is transported on time, every time, safely. At Delta, we are committed to providing exceptional customer service and making air travel a smooth and enjoyable experience for our passengers. As a Ticket/Gate Agent, you will play a vital role in achieving this mission. In this entry-level position, you will be the first point of contact for our customers, guiding them through the check-in process, assisting with ticketing and baggage, and ensuring a seamless travel experience.
About Our Company
At Delta, we are driven by our values of Care, Integrity, Resilience, and Servant Leadership. We believe that our people are our greatest asset, and we are committed to providing a work environment that is supportive, inclusive, and empowering. As a Ticket/Gate Agent, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a difference in the lives of our passengers.
Job Overview and Key Responsibilities
In this role, you will be responsible for providing exceptional customer service to our passengers, ensuring that their travel experience is smooth and enjoyable. Your key responsibilities will include:
- Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
- Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
- Operating loading bridges and ensuring the safe and efficient movement of passengers and cargo.
- Opening, closing, and securing aircraft doors, and escorting unaccompanied minors and disabled passengers throughout the airport.
- Providing assistance with routing, trip planning, and gate boarding, and ensuring that passengers have a positive and memorable travel experience.
Work Schedule and Location
As a Ticket/Gate Agent, you will work between 20 to 40 hours per week and 150 to 800 hours per year, depending on the operational needs of the station and location. You will be based at the Palm Beach International Airport (PBI) in West Palm Beach, Florida. Please note that seasonal work will depend on the operational need of the station and location, and recalls can happen at any time during the calendar year based on operational demand.
What We Offer
At Delta, we are committed to providing our employees with a comprehensive range of benefits and perks that support their well-being, career development, and financial security. These include:
- A competitive salary of $19.00 per hour, with regular pay increases through 10.5 years.
- Industry-leading profit sharing program and performance incentives.
- 401(k) with generous company contributions up to 9%.
- New hires are eligible for up to 2 weeks of vacation, earned for use in the following vacation year (April 1 – March 31).
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
- 10 paid holidays per calendar year.
- Birthing parents are eligible for 12 weeks of paid maternity/parental leave, and non-birthing parents are eligible for 2 weeks of paid parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits.
- Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.
What You Need to Succeed
To be successful in this role, you will need to possess the following minimum qualifications:
- Consistently prioritize safety and security of self, others, and personal data.
- Embrace diverse people, thinking, and styles.
- Possess a high school diploma, GED, or high school equivalency.
- Be at least 18 years of age and have authorization to work in the United States.
- Proficiency in English.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- Possess basic digital literacy.
- Pass a physical ability test (PAT) and a Customer Service Assessment.
- Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal.
What Will Give You a Competitive Edge
While there are no preferred qualifications for this role, we encourage you to apply if you are a motivated individual who is passionate about delivering exceptional customer service and making a difference in the lives of our passengers.
Career Growth Opportunities and Learning Benefits
At Delta, we are committed to providing our employees with opportunities for career growth and development. As a Ticket/Gate Agent, you will have access to a range of training programs and resources that will help you develop your skills and advance your career. These include:
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
Work Environment and Company Culture
At Delta, we are proud of our company culture, which is rooted in our values of Care, Integrity, Resilience, and Servant Leadership. We believe that our people are our greatest asset, and we are committed to providing a work environment that is supportive, inclusive, and empowering. As a Ticket/Gate Agent, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a difference in the lives of our passengers.
Ready to Apply?
If you are a motivated individual who is passionate about delivering exceptional customer service and making a difference in the lives of our passengers, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to the Delta team.
Apply Now
Apply Now