Technical Writer

Job Description: • Work alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) process • Collaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needs • Produce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notes • Perform topic-based authoring and single-source publishing using the firm’s content management system (CMS) • Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentation • Apply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goals • Work with product managers and developers to create customer-facing release notes • Employ in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new features • Review past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update content • Contribute to and follow Vasion’s evolving design and style guides, especially aspects that cover technical/feature terminology • Assist with other external-facing technical writing and editing projects as needed Requirements: • Minimum of 2-3 years of experience as a tech writer in a software development environment • Minimum of Associate Degree in a technical field, analysis, or technical writing • Understands client-server models, SaaS, and standard network protocols • Superior written and verbal communication skills, including a keen eye for detail • Proven ability to quickly understand and unpack complex technical concepts • Exemplary critical thinking and analytical skills; asks probing questions • History of working collaboratively in a team setting, with strong interpersonal skills • Experience with MadCap Flare, MadCap Capture, and MadCap Central (preferred) • Video capture and editing experience (preferred) • Familiar with Jira/Confluence (preferred) • Familiar with Intercom or similar in-software help system (preferred) Benefits: • Flexible work environment • Paid parental leave • Discretionary Vacation Bonus • Flexible paid time off • Competitive pay • A full suite of traditional benefits • Training/Advancement opportunities • 401k with company-match and immediate vesting • Mental health wellness support • Financial wellness education • Company-contributed HSA • Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc. • Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch Apply Now Apply Now