Salary: $52,000 - 52,000 per year
Requirements:
• Proficient in macOS administration
• Experience with enterprise Mac device management (Kandji preferred, other Mac-focused MDM solutions acceptable)
• Skilled in Mac scripting and packaging (Bash, Zsh, or similar)
• Familiarity with Microsoft 365 administration
• Knowledge of Google Workspace administration
• Experience with Okta or comparable identity providers
• Relevant technical support experience in a Mac-heavy environment (3+ years preferred)
• Educational background in Computer Science or related fields preferred (Associates or Bachelors degree)
Responsibilities:
• Provide Tier 2 technical support primarily focused on macOS devices
• Administer and maintain Mac endpoints utilizing Kandji or similar MDM solutions
• Create, modify, and deploy automation scripts and packages for macOS
• Support identity and access management processes within Okta
• Manage Microsoft 365 and Google Workspace environments
• Troubleshoot a variety of hardware, software, SaaS, and authentication issues
• Monitor and respond to alerts and service interruptions during overnight hours
• Document incidents, troubleshooting procedures, and resolutions comprehensively
• Escalate issues appropriately while maintaining responsibility until resolved
• Assist with provisioning, deploying, and managing workstations throughout their lifecycle
Technologies:
• Bash
• Hardware
• Support
• macOS
• Microsoft 365
• Office 365
• Active Directory
• TCP/IP
• VPN
• Windows
More:
We are a dynamic company seeking a Technical Support Analyst II who specializes in Apple Mac environments for an overnight shift from midnight to 9am Eastern, Sunday through Thursday. This role allows for primarily remote work, though occasional on-site support may be required based on operational needs. We offer a comprehensive benefits package including health insurance, retirement plans, and professional development assistance. Join our dedicated team to provide exceptional technical support in a fast-paced setting, ensuring the highest level of service for our users.
last updated 9 week of 2026