Join the V Team and Make a Difference! We're seeking a highly skilled and motivated Customer Service Loyalty Champion II to join our team remotely. As a champion on the Loyalty team, you'll play a critical role in resolving customer needs, preventing churn, and driving business growth. Enjoy the freedom and flexibility of working from home with a competitive salary and comprehensive benefits.
About Verizon
At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We celebrate diversity, inclusivity, and authenticity, and we're committed to creating a collaborative environment that fosters growth and belonging.
Job Summary
As a Customer Service Loyalty Champion II, you'll be responsible for:
- Resolving escalated customer concerns with varying levels of complexity
- Turning every contact into a sale or save opportunity with a premium experience
- Embracing the Service Plus mindset to resolve customer concerns and future concerns
- Growing the business through end-to-end account analysis and targeted loyalty and retention strategies
- Providing an exceptional experience by listening for bells of churn and leveraging historical reports
- Serving as a brand ambassador and advocate for customers
- Applying business acumen to balance customer satisfaction with cost-effectiveness
Requirements
To be eligible for this position, you'll need:
- Bachelor's Degree or one or more years of customer service experience
- One or more years of sales experience
- Experience resolving complex customer issues, billing, and handling product Q&A
- A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
- Willingness to work a rotating schedule, including nights, weekends, and holidays
- A private workspace, minimum internet speed, and a desk for required equipment
Preferred Qualifications
Even better if you have:
- A degree
- Experience troubleshooting customer products and services and working knowledge of our network
- Experience promoting and upselling products or services
- One or more years of Retention experience
What We Offer
As a member of the V Team, you'll enjoy:
- Competitive salary and comprehensive benefits
- Remote work opportunity with occasional in-person training and meetings
- Collaborative and inclusive work environment
- Opportunities for growth and development
How to Apply
We encourage you to apply even if you don't meet every qualification. We're looking for great people to join our friendly team. Apply Now
Apply Now