Join the AWS Team as a Sr Customer Solutions Manager, Energy, Energy - CSM
Unlock a world of limitless possibilities at Amazon Web Services (AWS), where innovation meets customer obsession! We are seeking a highly skilled and experienced Sr Customer Solutions Manager (CSM), Energy, to join our dynamic team in the Oil & Gas, Energy sector. As a thought leader and trusted customer advisor, you will play a pivotal role in driving transformational outcomes for our largest Energy industry customers. If you're passionate about shaping the future of the Energy industry through innovation and customer-centricity, we want to hear from you!
About AWS and Our Culture
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs.
At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, self-paced learning, instructor-led training, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
About the Role
We are seeking a Sr Customer Solutions Manager (CSM) to join our Oil & Gas, Energy team to work with one or more of the largest Energy industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.
As a Sr CSM, you will help large global Energy organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers, you will shape and execute a strategy to build mindshare and broaden the use of AWS within Oil & Gas firms.
Key Responsibilities
- Take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams.
- Establish a deep understanding of your customer's business vision, culture, and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.
- Leverage your delivery experience with large-scale transformations and help shepherd customers through their stages of AWS adoption, solving their challenges through new ideas, tools, and mechanisms.
- Serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
- Leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance, and deliver successful, often industry-changing, customer outcomes on AWS services.
Essential Qualifications
- Demonstrate leadership ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels, and negotiate and lead virtual teams, regardless of geographical or organizational boundaries.
- Have delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes.
- Be motivated by the customer's long-term success, have a mix of technical and business expertise, be data-driven, and have experience delivering large-scale programs.
- Be detail-oriented, have excellent problem-solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions.
- Collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. Can lead autonomously and steer through ambiguity.
Preferred Qualifications
- Experience working in the Energy industry, specifically in Oil & Gas.
- Familiarity with cloud-based solutions and migration strategies.
- Strong understanding of technical and business aspects of large-scale transformations.
- Excellent project management and program management skills.
- Strong communication and interpersonal skills.
Career Growth Opportunities and Learning Benefits
At AWS, we are committed to helping our employees grow and develop their skills. We offer a range of career-advancing resources, including:
- Endless knowledge-sharing and learning opportunities.
- Self-paced learning and instructor-led training.
- Mentorship and career coaching.
- Leadership development programs.
- Industry-recognized certifications and training programs.
Work Environment and Company Culture
At AWS, we value work-life harmony and strive to create a culture that supports the well-being of our employees. We offer:
- Flexible work hours and arrangements.
- Inclusive team culture and employee-led affinity groups.
- Ongoing events and learning experiences.
- Mentorship and career growth opportunities.
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary.
- Comprehensive health and wellness programs.
- Retirement savings plans.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Apply Now