Make-A-Wish America is the world's largest wish-granting organization, dedicated to granting life-changing wishes for eligible children. The Specialist, Technical Support role involves providing technical support, maintaining IT hardware and software, and ensuring optimal functionality of the organization's systems and services.
Responsibilities
- Installs, and maintains IT hardware and software to meet the Make-A-Wish Foundation's needs and keep the organization functioning at optimal capacity
- Provides technical support on servers, networks, PCs, or telecom equipment
- Performs software/hardware troubleshooting, patches, and reinstallations
- Maintains Active Directory accounts, creating, disabling, deleting, and assigning permissions
- Performs back-up and data recovery using Backup Exec, tape drives, and offsite storage
- Maintains email accounts including permissions, mailbox size, Outlook Web Access, and mobile device set-up
- Participates in the daily operation of the Helpdesk ensuring calls are handled and resolved in a prompt, accurate, and courteous manner
- Provide end users with information, support, and training on the organization's products and services
- Assists with new office set-ups. Office expansions, including relocation, and/or installation of voice/data solutions, LAN and PC equipment
- Acts as support for disaster recovery solutions including off-site storage, backup/recovery platform maintenance, and documentation
- Performs other job-related duties, as assigned
Skills
- Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility
- Demonstrated successful problem-solving abilities
- Posses strong written and verbal communication skills. Exhibit ability to translate technical concepts into laymen's terms
- Engage effectively with professionals at all levels or the organization
- Organize work, prioritize and make timely decisions with sound judgement
- Demonstrated experience in supporting the deployment, configuration, and troubleshooting of Windows and macOS systems in end-user environments
- Strong working knowledge of Microsoft Intune and Azure AD for device and user management, including hands-on experience in SharePoint and Print Management tools
- Located in Phoenix, AZ or surrounding areas
- High school diploma or general education degree (GED) required
- Minimum of 1-year hands-on experience in a Help Desk or technical support environment supporting end-users across Windows and macOS environments
- Advanced knowledge of Microsoft 365 suite required
- Knowledge of Microsoft Intune and Azure AD for device and user management, including hands-on experience in SharePoint and Print Management tools required
- Bachelor's degree in Computer Information Systems or related field preferred
Benefits
- Comprehensive benefit package, effective day 1: Medical, Vision•, Dental•, Wellness
- Health Savings Account and Flexible Spending Account Options
- Health Reimbursement Account fully funded by Make-A-Wish America
- Short Term Disability•, Long Term Disability• and Life Insurance
- Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
- 401(k) Retirement Savings Plan with 5% match after one year of service
- Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
- The organization will send a laptop, 24" monitor, and a docking station/adaptor to new hires
- Up to 15 PTO days
- 10 Sick Days
- 11 Paid Holidays
- 2 Volunteer Days after one year of service
- 2 Personal Days accrued annually
- Parental Leave
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
- Monthly premiums paid for the employee for vision, dental, and short/long term disability.
Company Overview
Together, we create life-changing wishes for children with critical illnesses. It was founded in 1980, and is headquartered in Phoenix, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://wish.org/arizona.
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