Solutions Architect

Flatfile is revolutionizing enterprise data handling through AI automation. We're building an AI-native data mapping, cleaning, and transformation platform that tackles the most stubborn data problems for the world's largest organizations.

Latency is the enemy of productivity and progress. That’s why we’re building an AI-powered data exchange platform that allows the most important enterprise data to flow from source to destination 100x faster than before. 

We’re seeking a talented, customer-obsessed solutions architect to join our team at this pivotal moment—someone who understands that our customers are key to our success, and delivering solutions is key to theirs.

This exciting role sits at the forefront of what we do at Flatfile. As a Senior Solutions Architect, you'll work closely with prospects, driving the technical evaluation of our platform. By collaborating with our Sales, Product, and Engineering teams, you'll design, configure, and deploy solutions that fully leverage Flatfile’s data onboarding capabilities. While technical solutioning is at the core of this role, you’ll also engage directly with prospects to spec, refine, and demo the platform, ensuring their unique needs are not only met but exceeded.

This role may be listed at other companies as:

• Senior Sales Engineer

• Senior Solutions Engineer

We're seeing unprecedented demand for AI-powered data automation. Our customers are asking for increasingly sophisticated solutions that can understand, clean, and transform their data with minimal human intervention. 

We’re excited to bring in a Senior Solutions Architect who can help us meet these demands by collaborating with our enterprise prospects as they evaluate and explore Flatfile. This role is pivotal in ensuring our customers’ confidence in the platform, directly impacting their success and satisfaction with our solutions.

This role reports to: Eric Crane, COO & Co-Founder

Pre-Sales

• Drive technical discovery and design conversations with prospects who are evaluating Flatfile’s capabilities

• Create technically sound proofs-of-concept (POCs) aligned with potential customers' needs

• Deliver value-oriented demos and collateral that ensure prospects’ acceptance of the product

• Deeply understand prospect requirements and become intimately familiar with their data migration workflows

• Effectively explain how Flatfile's solutions can address unique customer challenges, setting the stage for successful customer relationships

Post-sales

• Provide documentation and guidance for customers and internal teammates on the customer’s desired end-state implementation

• Continuity of care is a necessity; you’ll be expected to provide context post-sale as necessary, and if any additional use cases arise, you’re responsible for the customer’s evaluation

Overall

• Solution Design: Partner with customers and internal teams to create tailored solutions using Flatfile’s SDKs, APIs, and configuration tools that address complex data migration challenges

• Technical Troubleshooting: Identify and resolve technical issues during the discovery phase, ensuring that data is accurately mapped, validated, and transformed

• Custom Data Workflows: Design and build customized implementations that showcase Flatfile’s orchestration capabilities

• Internal Collaboration: Work closely with Product and Engineering teams, providing feedback on customer use cases and identifying opportunities for platform improvements

• Customer Interaction: Collaborate directly with prospects to understand their technical requirements, ensuring a smooth implementation experience

In this role, you’ll leverage TypeScript/JavaScript for solution development, Flatfile’s APIs and SDKs for integration, and cloud services such as AWS, Azure, or Google Cloud for deployment.

You’ll also provide direct feedback and input into the in-product configuration tooling, along with developing reusable plugins for prospects and customers.

Additionally, you'll use internal collaboration tools like Slack, Attio, Github, and Linear to communicate and coordinate with Product, Engineering, and Customer teams.

Essential

• Demonstrated proficiency and production-level full-stack experience in both TypeScript and Javascript (please do not apply if you do not meet this criteria)

• 2+ years of experience in software engineering, solutions architecture, or technical implementation roles

• 5+ years of experience in customer-facing technical roles

• Strong understanding of APIs, data serialization formats (CSV, XML, JSON), and software integration best practices

• Experience working with cloud-based infrastructure (AWS, Azure, or Google Cloud)

• Familiarity with data transformation and validation processes and handling structured data imports and exports

• A knack for solving complex technical problems and translating prospect/customer needs into elegant solutions

• A startup mindset—grit, curiosity, adaptability, proactiveness, and a desire to improve systems and processes

Great to have

• Experience working in ambiguity. At Flatfile, you’ll often have to seek out answers and make decisions without all the information at hand

• Work experience in the SaaS space. Understanding SaaS dynamics is crucial for this role

• Sales experience: working with prospects and growing a customer base. A key to success in this role will be your ability to assist in closing new business, as well as expanding current customers

• A unique chance to shape the future of enterprise data automation

• A highly collaborative, fast-paced, distributed engineering culture

• Ownership of significant technical challenges with no PM overlords

• The opportunity to work with cutting-edge AI technology

• Competitive compensation and equity

• A team of humble and audacious builders who take pride in their work