The Hartford is an insurance company committed to making a difference and helping others achieve their goals. They are seeking a Short-Term Disability and Absence Management Disability Analyst to investigate claims and support customers in returning to work after illness or unexpected events while adhering to corporate standards and regulations.
Responsibilities
- Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
- Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim
- Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion
- Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight
- Help to create a positive team environment that achieves Group Benefit Claims culture initiatives and objectives
Skills
- 1+ years of experience providing quality customer service is required
- Professional verbal and written communication skills
- Ability to excel in an ever changing high-volume environment
- Readily able to champion change and innovation
- Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
- Ability to thrive in a structured team environment
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
- 2+ years of claim experience is preferred
- Associate or Bachelor's Degree is preferred but not required
- Medical terminology experience is preferred
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.
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