About the position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow SPM Functional Consultant - REMOTE. In this role, you will leverage your extensive experience in ServiceNow to work directly with developers, architects, and customer stakeholders. Your focus will be on implementing top-tier ServiceNow solutions that relate to non-ITSM modules, significantly enhancing operational efficiency and client satisfaction. In addition to driving requirements workshops, you will play a crucial part in identifying user stories, and process documentation resulting in transformative impacts across various business functions.
Responsibilities
• Plan and drive the agenda for requirements workshops for the ServiceNow Strategic Portfolio Management (SPM) module.
• Collaborate with stakeholders to identify needs and define functional specifications.
• Work with SPM applications including Innovation & Demand Management and Project Portfolio Management.
• Analyze current workflows for enhancements in usability and efficiency.
• Translate business goals into scalable technical solutions in collaboration with development teams.
• Conduct Functional Testing prior to QA Testing.
• Provide training to customer SMEs on ServiceNow SPM features.
• Participate in UAT and collaborate on test cases and defect resolution.
Requirements
• 7 to 12 years of relevant experience in ServiceNow SPM.
• Strong stakeholder engagement and communication skills.
• Experience in conducting workshops and providing recommendations.
• ServiceNow Implementation certification is preferred, including Certified System Administrator.
• Familiarity with ITIL framework is a plus.
Benefits
• Competitive compensation package for W2 employees.
• Healthcare insurance options (Dental, Medical, Vision).
• Major holidays observed and paid sick leave as per state law.