## Role and Responsibilities
Ensure maximum uptime for production trading systems using real time monitoring
Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction.
Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure and other departments to solve system issues
Continuous monitoring of application alerts to ensure systems are running optimally
Maintain and enforce good quality internal documentation for troubleshooting processes, common issues and their resolutions
Provide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo and London offices
Lead incident response efforts, including investigation, documentation and communication
Perform weekly support duties checklists
## QUALIFICATIONS, SKILLS AND EXPERIENCE
Minimum of 5 years hands on experience in a highly skilled technical application support role with a trading firm (buy side or sell side), preferably within cryptocurrency, FX, or equities
A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution
Excellent communication and interpersonal skills
An understanding of financial products, trading system architecture and risk/compliance
Experience reading code and can develop scripts to help with automation and analysis
Help in setting up the support model within the team long term
Provide phone or remote support in the non-office hours when required
Preferably open to working shift hours
An interest in monitoring, alerting and reporting initiatives
Passionate about helping people with mixed technical ability
Experience with Apple MacBooks and Linux technologies
• *Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.**
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