About arenaflex – Pioneering Magic in Hospitality
arenaflex is a global leader in immersive hospitality experiences, delivering unforgettable vacations and premium membership programs to millions of guests each year. With a heritage of storytelling, innovation, and unparalleled guest service, arenaflex blends cutting‑edge technology with heartfelt hospitality to create moments that last a lifetime. As a remote‑first organization, arenaflex empowers talent worldwide to shape the future of guest experiences from the comfort of their homes while staying connected to the vibrant culture that defines our brand.
Why This Role Matters
As the Sales Support and Services Manager for arenaflex’s exclusive Vacation Club, you will spearhead a high‑performing team of over 200 cast members, guiding them to deliver world‑class service across multiple touchpoints – from on‑site resorts and cruise ships to virtual events. Your leadership will directly influence operational excellence, guest satisfaction, and revenue growth, positioning arenaflex as the benchmark for premium hospitality.
Role Overview
Reporting to the Director of Guest Experience Operations, you will act as the Business Operations and Administration Supervisor for arenaflex’s Vacation Club. This position blends strategic oversight with hands‑on execution, ensuring seamless coordination of sales initiatives, guest interactions, and cross‑functional collaborations across the arenaflex ecosystem.
Key Responsibilities
- Strategic Leadership: Direct and mentor a distributed team of 200+ cast members, fostering a culture of excellence, inclusivity, and continuous improvement.
- Multi‑Channel Operations: Oversee sales operations across arenaflex property locations, on‑board cruise experiences, and virtual events, guaranteeing consistent execution of sales playbooks.
- Performance Management: Translate strategic objectives into actionable team goals, monitor key performance indicators, and implement coaching plans to elevate individual and team performance.
- Guest Experience Optimization: Drive initiatives that enhance member satisfaction, increase asset utilization, and streamline the sales conversion funnel, ensuring alignment with arenaflex’s brand promise.
- Cross‑Functional Collaboration: Partner with non‑sales departments—including Marketing, Product Development, and IT—to align on initiatives that support sales enablement, training, and data‑driven decision making.
- Event Coordination: Manage the logistics and guest communication for both in‑person and virtual events, leveraging technology to maximize engagement and drive sales pipelines.
- Technology Enablement: Champion the adoption of CRM, AI‑driven analytics, and collaboration tools (Zoom, Microsoft Teams, PowerPoint, etc.) to boost productivity and insight.
- Travel & On‑Site Presence: Provide on‑the‑ground leadership at arenaflex resort locations and cruise ships as needed, ensuring seamless alignment between remote and on‑site teams.
- Continuous Improvement: Lead Kaizen‑style initiatives, monitor process bottlenecks, and deploy lean methodologies to refine operational workflows.
- Compliance & Safety: Ensure all sales activities adhere to arenaflex safety standards, data privacy regulations, and brand guidelines.
Essential Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum 2 years of experience leading large, distributed sales support teams.
- Deep understanding of the sales cycle, including lead generation, nurturing, and conversion.
- Proven ability to analyze operational data and translate insights into actionable improvements.
- Strong coaching and mentorship skills with a track record of elevating team performance.
- Excellent communication and presentation abilities, capable of influencing senior stakeholders.
- Advanced proficiency with Microsoft Office Suite, especially Excel, Word, PowerPoint, as well as video‑conferencing platforms.
- Willingness to travel to arenaflex property sites and cruise ships; flexible schedule for evenings, weekends, and special events.
- Demonstrated commitment to diversity, equity, and inclusion in workplace culture.
Preferred Qualifications
- 2+ years of experience as a Guest Experience Manager or similar hospitality leadership role.
- Hands‑on knowledge of arenaflex (formerly Disney) resort and cruise operations.
- Experience implementing continuous improvement frameworks such as Six Sigma or Lean.
- Background in managing vendor relationships and third‑party service providers.
- Familiarity with Avaya/Telco systems and advanced CRM platforms (Salesforce, HubSpot).
- Technical aptitude for integrating IT infrastructure to support virtual events and hybrid experiences.
Core Skills & Competencies
- Leadership & Influence: Inspire large teams, drive accountability, and cultivate high‑performing cultures.
- Strategic Thinking: Align day‑to‑day operations with long‑term business objectives.
- Analytical Acumen: Interpret sales metrics, forecast trends, and make data‑backed decisions.
- Customer‑Centric Mindset: Prioritize guest satisfaction and loyalty at every touchpoint.
- Collaboration: Seamlessly partner across functional boundaries to achieve shared goals.
- Adaptability: Thrive in a fast‑paced, dynamic environment with evolving priorities.
- Technology Fluency: Leverage digital tools to enhance productivity and guest engagement.
Career Growth & Development Opportunities
arenaflex invests heavily in its people. As a senior manager, you will have access to:
- Executive mentorship programs paired with senior leadership across the global organization.
- Sponsored certifications in hospitality management, data analytics, and project leadership.
- Rotational assignments that expose you to resort operations, cruise ship management, and digital experience design.
- Opportunities to lead high‑visibility, company‑wide transformation initiatives.
- A clear pathway to Director‑level roles within Guest Experience, Operations, or Business Strategy.
Work Environment & Culture at arenaflex
Our remote‑first model empowers you to work from anywhere while staying deeply connected to arenaflex’s vibrant culture. We celebrate:
- Innovation: An ecosystem that encourages creative problem‑solving and the exploration of new technologies.
- Inclusion: A diverse workplace where every voice is heard and valued.
- Well‑Being: Flexible schedules, mental‑health resources, and virtual social events that foster community.
- Recognition: Regular awards, peer‑nominated accolades, and performance‑based incentives.
Compensation, Perks & Benefits
arenaflex offers a competitive compensation package, including:
- Base hourly rate of $25 per hour, with performance bonuses aligned to team and company goals.
- Comprehensive health, dental, and vision plans.
- Retirement savings plan with company match.
- Paid time off, holidays, and additional vacation days for long‑service milestones.
- Professional development stipend and tuition reimbursement.
- Employee discount program for arenaflex resorts, cruises, and partner experiences.
- Remote‑work allowance covering home office setup and high‑speed internet.
How to Apply
If you are passionate about delivering magical experiences, thrive in a high‑energy environment, and are ready to lead a talented team to new heights, we want to hear from you. Click the link below to submit your application, resume, and a brief cover letter outlining why you are the perfect fit for arenaflex.
Apply Now – Join the arenaflex Family!
Closing Statement
arenaflex is more than a brand; it is a promise to transform ordinary moments into extraordinary memories. As the Sales Support & Services Manager, you will play a pivotal role in upholding that promise, shaping the future of hospitality, and inspiring a global community of guests and teammates alike. Take the next step in your career journey with arenaflex – where your talent meets limitless possibilities.