Join arenaflex, the Customer Company, as we continue to inspire the future of business with AI, Data, and CRM. As a Senior Manager of Customer Success - Business Performance Management, you will play a pivotal role in driving awareness of Customer Success performance, proactively inspecting performance, diagnosing gaps, and influencing course corrections. This is an individual contributor role where you will work with several cross-functional teams to craft the performance narrative through compelling storytelling, executive-level reporting, and critical communications that align partners on business performance and key priorities.
**About arenaflex**
arenaflex is the Customer Company, inspiring the future of business with AI, Data, and CRM. We lead with our core values, helping companies across every industry blaze new trails and connect with customers in a whole new way. We empower our employees to be Trailblazers, driving their performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
**Key Responsibilities**
As a Senior Manager of Customer Success - Business Performance Management, you will:
- **Drive Performance Visibility**
- Proactively inspect Customer Success performance and forecasts against key objectives and targets.
- Build clear, data-driven narratives to ensure all collaborators understand and connect to business performance.
- Lead performance reviews to assess progress, identify risks, and develop action plans.
- Example deliverable: Performance insights monthly reports
- **Develop Stakeholder Engagement & Communication**
- Craft and implement a Customer Success communication strategy to ensure timely and effective stakeholder engagement.
- Partner with teams to orchestrate business reviews, community calls, and leadership updates that drive alignment and decision-making.
- Develop and deliver presentations to senior executives and various levels within their teams.
- Lead various communication channels to ensure effective partner engagement.
- Example deliverable: Communications plan
- **Shape the Customer Success Performance Narrative**
- Craft executive-level presentations and reports that clearly communicate performance, key insights, decisions, and progress.
- Deliver compelling storytelling that aligns stakeholders at all levels on CS priorities, risks, and opportunities.
- Customize insights and reporting for different team member levels.
- Example deliverable: Executive deck with narrative on progress, risks, and opportunities
- **Influence Key Decisions**
- Partner with leaders to diagnose performance gaps, mitigate risks, and implement course corrections that get results.
- Develop compelling, insightful recommendations to advise executive decision-making.
- Example deliverable: Mitigation plan for areas at risk
- **Thrive in Ambiguity & Fast-Paced Environments**
- Act as an internal consultant, identifying root causes of challenges and presenting well-researched solutions.
- Operate with a self-starter mentality, handling multiple priorities while driving clarity in complex situations.
**Experience and Skills Required**
- **Bachelor's degree in business or a related field**
- **8+ years of experience in strategy, management consulting, or related roles, preferably within the arenaflex ecosystem**
- **Strategic/creative problem solver who has validated the ability to see the big picture and connect the dots**
- **Strong eye for business with the ability to analyze trends in data, identify risks, and opportunities**
- **Problem solver able to quickly pick up on business challenges and craft effective solutions**
- **Program management and organizational change expertise**
- **Deep experience in writing, storytelling, verbal communications, and presentations**
- **Adept at distilling sophisticated content into clear, concise, and engaging communications and presentations**
- **Expertise in developing internal communications materials for exec stakeholders**
- **Outstanding executive presence, communication, and interpersonal skills, with the ability to influence and collaborate optimally with team members at all levels of the organization**
- **Ability to thrive in a fast-paced, dynamic environment and lead multiple priorities simultaneously, delivering high-quality results within established timelines**
- **Self-motivated, proactive, and results-driven mentality with a focus on continuous improvement and innovation**
- **Ability to zoom out (to see the big picture) and zoom in (to dive into the details)**
**Our Investment In You**
- **Extraordinary enablement and on-demand training - check out Trailhead.com for a sneak peek**
- **Exposure to executive leaders with vision with a passion for living our values**
- **Path to promotion with accelerated leadership development programs**
- **Weekly 1:1 coaching with your leadership**
- **Fast Ramp mentorship program**
- **Volunteer Opportunities**
**About Our Culture**
We have a public-facing website that explains our various benefits for health, finance, time off, perks, parental benefits, and discounts! Visit https://www.salesforcebenefits.com/ for the full breakdown.
**Accommodations**
If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
**Posting Statement**
At arenaflex, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. arenaflex does not accept unsolicited headhunter and agency resumes. arenaflex will not pay any third-party agency or company that does not have a signed agreement with arenaflex.
**Salesforce welcomes all.**
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, arenaflex will consider for employment qualified applicants with arrest and conviction records.
**Compensation**
For New York-based roles, the base salary hiring range for this position is $169,600 to $233,200.
For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800.
For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.
For Illinois-based roles, the base salary hiring range for this position is $155,400 to $213,800.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
**Apply Now**