Join a Fortune 111 Company at the Forefront of Retail Innovation
Dollar Tree/Family Dollar, a leading retail organization with over 16,000 stores and $26B in sales across North America, is seeking an experienced Senior IT Operations Systems Analyst to drive technical excellence in our Merchandising domain. As a key member of our IT Operations team, you will play a vital role in ensuring the seamless operation of our enterprise applications, driving technical innovation, and delivering exceptional customer experiences.
About Us
At Dollar Tree/Family Dollar, we're committed to delivering value to our customers, employees, and stakeholders. Our rapidly growing business, with a strong presence in the retail industry, demands a talented and dedicated team to drive our IT infrastructure forward. We're excited to invite you to be part of our dynamic team and contribute your expertise to our continued success.
Key Responsibilities
- Technical Operations Oversight: Provide administration, maintenance, and support for assigned software applications, ensuring high availability and performance.
- Application Enhancement: Perform minor enhancements to applications using advanced programming languages such as Java or .Net.
- Issue Resolution: Research, troubleshoot, and resolve issues related to software application products hosted on-premise and in the Cloud.
- ServiceNow Support: Provide day-to-day support for IT personnel and the business, facilitating changes within the Incident and Request modules in ServiceNow.
- Problem Management: Identify recurring issues, provide recommendations to eliminate or reduce trends, and facilitate the management and resolution of complex incidents/problems.
- Root Cause Analysis: Perform root cause analysis follow-up, thoroughly document RCA details, and make recommendations for improvement.
- Transition Management: Ensure smooth transitions from system changes/updates and projects into daily operations.
- Disaster Recovery and Business Continuity: Participate in Disaster Recovery and IT Business Continuity processes and policies.
- Documentation and SLA Management: Create and maintain technical and end-user support documentation, and meet technical and business SLAs.
- After-Hours Support: Provide after-hours support for supporting applications as required.
Essential Qualifications
- IT Operations Experience: 3+ years of IT Operations experience in support, maintenance, and administration.
- Programming Skills: 2+ years of hands-on experience in one of the advanced programming languages such as Java or .Net.
- Microsoft Office Tools: Experience with Microsoft Office tools.
- Operating Systems: Experience with operating systems (i.e., Microsoft and Linux).
- ServiceNow and JIRA: Experience utilizing ServiceNow and JIRA.
- Cloud and SaaS Experience: Experience managing Cloud and SaaS products.
- Technology Audits: Experience with performing technology audits.
- SQL and Database Experience: Experience writing SQL, and familiarity with MS SQL Server and Oracle DB.
- Merchandising Experience: Experience in Merchandising as it relates to Retail systems.
- Application Architecture: Familiarity with application/integration layer, microservice architecture, and Dev Ops.
- Excellent Communication Skills: Excellent communication and customer service skills, with the ability to prioritize and work independently in a fast-paced environment.
Preferred Qualifications
- Bachelor's Degree: Bachelor's Degree in Business, Information Systems, Computer Science, or a related field.
- Expert Microsoft Office Skills: Expert-level expertise in Microsoft Office tools.
- Development Experience: Development experience is a plus.
- Retail Industry Experience: 3+ years of experience in the Retail Industry.
- ITIL Certificate: ITIL Certificate is desirable.
- Merchandising Systems Experience: 3+ years of experience in Merchandising systems, including RMS, RETEK, PLM, and Merchandising Planning.
- Procure-To-Pay and Other Systems Experience: Experience with Procure-To-Pay systems, Sourcing and Compliance systems, Enterprise Reporting and Planning systems, Pricing & Promotion systems, and Merchandise Optimization Tools.
What We Offer
We offer a competitive salary range of $72,000 - $93,000 based on experience, plus bonus and RSUs. Our comprehensive benefits package includes:
- Health, Dental, & Vision insurance
- Flexible spending account
- Life and disability insurance benefits
- 401k plan
- 2 weeks of PTO & 7 paid holidays annually
- Employee stock purchase plan
Career Growth and Development
At Dollar Tree/Family Dollar, we're committed to your career growth and development. As a Senior IT Operations Systems Analyst, you'll have opportunities to:
- Develop your technical skills in a dynamic and innovative environment.
- Collaborate with cross-functional teams to drive business outcomes.
- Participate in training and development programs to enhance your skills and knowledge.
- Advance your career in a rapidly growing organization.
Our Culture and Work Environment
We pride ourselves on our inclusive and collaborative work environment. As a remote-eligible role, you'll have the flexibility to work from anywhere while still being part of our dynamic team. Our culture is built on:
- Innovation: We're always looking for new and better ways to do things.
- Collaboration: We work together to achieve our goals.
- Customer Focus: We're dedicated to delivering exceptional customer experiences.
- Diversity and Inclusion: We value diversity and promote an inclusive work environment.
Ready to Apply?
If you're a motivated and experienced IT professional looking to join a dynamic team, we encourage you to apply now! We're excited to review your application and discuss how you can contribute to our continued success.
Don't miss this opportunity to join our team and shape the future of retail!
Apply Now