Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is a company that offers flexible work-from-home opportunities. They are seeking an Inbound Customer Service Representative responsible for maintaining positive customer relations by addressing product-related concerns, taking orders, and answering customer questions.
Responsibilities
- Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions
Skills
- Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
- High level of computer knowledge required to navigate through multiple systems and enter information using a keyboard while speaking with customers on the phone
- Must have a PC or Laptop with a current and supported MS Windows 11 Operating System
- Must have a processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
- Must have 4GB RAM or installed memory
- Must have 10GB of Free Hard Disk Space
- Must have dedicated high-speed internet with a download speed of 4.0 MBPS and upload speed of 2.0 MBPS
- Must have wired internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
- Must have a keyboard with function keys (F-Keys)
- Must complete mandatory training: 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
- PC or Laptop with AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
- 8GB RAM or installed memory
- Dedicated high-speed internet with a download speed of 10.0 MBPS and upload speed of 5.0 MBPS
- Wired USB Headset
- Webcams are recommended (not required)
- Dual monitors recommended (not required)
- Minimum monitor size of 17+ inches recommended (not required)
- External mouse recommended (not required)
Benefits
- Flexible schedules
- Paid training
- Employee discounts up to 50%
- Booster Discount Certificates that allow employees to purchase company products for free
Company Overview
Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies. It was founded in 1926, and is headquartered in Monroe, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is http://www.colonybrands.com/.
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