Note: The job is a remote job and is open to candidates in USA. NiCE is an innovative company that excels in AI, cloud, and digital solutions. The Senior AI Consultant will design and maintain standards for AI adoption and enablement across enterprise contact center environments, ensuring consistency and quality in AI solutions.
Responsibilities
• Define and maintain standards for AI readiness, adoption, stabilization, and sustained usage
• Establish clear criteria for what constitutes effective AI usage, trust, and operational fit
• Define behavioral and operational validation requirements tied to AI deployment
• Create reusable enablement assets including playbooks, validation checklists, supervisor guides, prompt standards, and reinforcement tools
• Define prompt and interaction standards that drive consistent generative AI performance across environments
• Ensure enablement assets are practical, field-tested, and directly usable by delivery and customer-facing teams
• Define how enablement is integrated into AI rollout, stabilization, and post-launch activities
• Partner with delivery and training teams to ensure enablement is executed as part of AI delivery, not as a parallel effort
• Define role-based enablement expectations for agents, supervisors, and operations leaders
• Establish internal and partner enablement standards to reduce variance and rework
• Ensure adoption and enablement standards are consistently applied across regions and delivery models
• Act as a point of alignment across product, delivery, training, and AI leadership
• Analyze adoption, usage, and enablement signals across customers to identify systemic gaps and patterns
• Translate insights into actionable recommendations for product, engineering, and delivery teams
• Support leadership with clear, data-backed views of adoption and enablement health
Skills
• 6+ years of experience in AI adoption, enablement, CX transformation, or enterprise consulting
• Strong understanding of contact center operations and AI-driven self-service environments
• Demonstrated experience designing scalable enablement frameworks, playbooks, or standards
• Practical familiarity with generative AI behavior, prompt design, and adoption challenges
• Experience embedding enablement into delivery motions rather than running standalone change programs
• Ability to influence cross-functional teams without formal authority
• Strong analytical, communication, and documentation skills
Company Overview
• NiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.
Company H1B Sponsorship
• NiCE has a track record of offering H1B sponsorships, with 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.