Note: The job is a remote job and is open to candidates in USA. REI Co-op is dedicated to celebrating better ways of working and supporting a love for the outdoors. They are looking for passionate problem solvers to join their call center team as customer service representatives, assisting customers and members effectively while working remotely.
Responsibilities
- Building relationships, inside and outside the organization
- Enjoy communicating effectively and accurately, both verbally and in writing
- Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day
- Apply your passion for the outdoors, REI products, and gear to serve our customers effectively
- Provide guidance, knowledge and authentic experiences
Skills
- Building relationships, inside and outside the organization
- Enjoy communicating effectively and accurately, both verbally and in writing
- Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day
- Apply your passion for the outdoors, REI products, and gear to serve our customers effectively
- Provide guidance, knowledge and authentic experiences
- Demonstrate critical thinking by efficiently using a computer and navigating through various screens
- Available to attend a two week sales and service training class
- Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state
- Must reside within 100 miles of an REI Retail location for the duration of the position
- Ability to work a flexible work schedule with reliable and predictable attendance
- Minimum age requirement of 18 years
- To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day
- You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows
- Your scheduled hours and days will vary based on business volumes
- You must have wired high speed broadband internet connection with: Download speed: at least 50 Mbps, Upload speed: at least 10 Mbps, Latency (Ping): under 150 ms, Jitter: maximum 30 ms, average 5 ms or less
- Your computer must be connected directly to your modem/router using an Ethernet cable
- Windows PC: Windows 11, Mac: macOS 14 (Sonoma) or newer, SSD drive, Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft), CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better
- Ability to install the Windows App client to connect to AVD
- One monitor with 1080p resolution or higher
- Wired headset (REI supplied) — Bluetooth not allowed
- At least two available USB ports: One USB-A for headset, One USB-A or USB-C for REI security device
- If you use a mouse (wired or wireless with dongle), plan to need an extra USB port
- A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance
- Webcam - Required for all training classes
- Quiet, private area, Minimal background noise, No household traffic during shifts
- All job offers are contingent upon successful completion of a background check
- Previous experience in retail and/or customer service call center
Benefits
- Employee discount
- Access to health benefits
- A retirement savings plan
- Accrued time off
Company Overview
At Recreational Equipment, Inc. (REI), we exist to inspire and enable life outside for everyone. It was founded in 1938, and is headquartered in Kent, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.rei.com/.
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