Position: UX ResearcherLocation: Remote (20% Travelling)Type: - Contract Job Description Job Description
• Keep the user at the center of our designs
• Work closely with the UX team and product owners to turn findings into great user experiences.
• Responsible for user research studies, directly impacting design strategies and applications.
• Able to create & run multiple types of user tests, analyze the collected data, and present the results.
• Recommendations and meaningful user insights to all organizational levels with the highest quality.
• The ability to support interaction design and prototyping.
Qualifications Required:
• A solid grasp of user-centered design, testing methodologies and usability.
• 8+ years of experience.
• 20% travel
• Demonstrable user impact and influence on product experience.
• Research including user personas, surveys & journey maps.
• Planning and executing research projects, drawing on research from various areas of the business: analytics, customer insight, support, account managers.
• Identify the proper research methods based upon product phase and timeline.
• Recruit test participants and manage participant scheduling.
• Create test criteria and run usability study sessions.
• Experience in qualitative and quantitative results impacting product strategy.
• Partner with UX team and product managers to understand detailed requirements.
• Involve team in your research sessions to ensure its effectiveness.
• Lead the effort to share user data and insights across the organization to build a culture of user-centered design.
• Develop research reports with clear and actionable recommendations.
• Effectively and creatively communicate research and play a key role in stimulating designs for the product.
• Familiar with testing methods including online remote, phone interview, surveys and focus groups and ability to introduce additional methods into our projects.
• Be passionate about all things UX Ability to communicate design processes, ideas, and solutions clearly and effectively to stakeholders, teams, and users.
Desired:
• Coding/Programming Skills such as R
• Mixpanel and Salesforce software experience
• Experience in healthcare
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