Note: The job is a remote job and is open to candidates in USA. Delta Defense LLC is a private company that provides Marketing, Operations, and Customer Service for the U.S. Concealed Carry Association. They are seeking an Inbound Sales Advisor to receive inbound calls and chats, sell USCCA memberships, and maintain expert knowledge of their product suite while meeting sales and service KPIs.
Responsibilities
- Receive inbound calls and respond to inbound chats from prospects
- Make outbound follow-up calls to qualified leads
- Sell USCCA memberships and related products through both phone and chat channels
- Understand and fulfill the needs of prospects by offering solutions aligned with their self-defense and personal protection goals
- Create authentic connections while providing clear, compelling information about USCCA membership benefits
- Maintain expert knowledge of the USCCA product suite and share relevant resources as appropriate
- Process product orders and memberships accurately and efficiently
- Track and document all customer interactions, leads, and outcomes
- Consistently meet or exceed sales and service KPIs set by the Inbound Sales team
- Assist with Member Engagement (ME) lines when needed
- Represent and promote organizational health, culture, and Delta Defense core values in every customer interaction
Skills
- Established success in sales and customer service, with a strong ability to foster relationships, exceed targets, and deliver outstanding customer experiences
- Demonstrated results in both phone and chat-based sales or service roles
- Required to pass and maintain Producer Property and Casualty License. Paid training is provided for all hires
- Confident, dependable, and motivated by measurable success
- Solid understanding of Integrity Selling and Asking Formula principles
- Proven competence in utilizing various computer applications. Able to seamlessly navigate multiple systems simultaneously
- Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people
- High level of professionalism, attention to detail, and confidentiality
- Demonstrates the Core Values of Delta Defense, LLC
Benefits
- 23 Days of Personal Time Off
- 8 Company Holidays
- Paid day of Volunteer Service annually
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Workplace Flexibility - Headquarters, Work-from-Home Remote, and Hybrid options available
Company Overview
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the U.S. Concealed Carry Association. It was founded in 2003, and is headquartered in West Bend, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is https://www.deltadefense.com/.
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