Note: The job is a remote job and is open to candidates in USA. Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. In this role as a Graduate Account Manager, you will nurture client relationships and drive customer success for a portfolio of sports team clients.
Responsibilities
- As a Graduate Account Manager at Storyteller, you’ll be a key point of contact for your portfolio of clients, building strong relationships and ensuring they are successful with our platform
- In time, you will be responsible for: Owning a portfolio of team / growth accounts and being the first person to respond to queries
- Building and maintaining strong, long-lasting client relationships
- Developing a deep understanding of your clients’ organisations, competitions and sports – and the outcomes they care about
- Running regular check-ins and helping clients plan content, campaigns and platform usage
- Monitoring client usage and identifying opportunities for expansion, as well as any risks to mitigate
- Preparing Quarterly Business Reviews with actionable recommendations, progress reports and account performance insights
- Owning actions and next steps for your accounts, keeping everything up to date in Airtable/CRM
- Working with Delivery and clients’ app vendors on any specific integration or upgrade projects
- Advocating for client feedback with the Product team and helping shape our roadmap
- Using AI to work faster and better (e.g., drafting emails/QBRs, summarising calls, analysing usage patterns, and maintaining account notes)
- Contributing to improvements in our account management processes and playbooks as we scale
Skills
- A real interest in the business side of sport (and ideally, a love of watching/following sport)
- Excellent school and university grades
- Excellent oral and written communication skills
- A real interest in AI, technology and recent advancements
- Proactive attitude – you're first on the scene grabbing hold of things
- High ownership mindset and strong attention to detail
- Comfort managing multiple clients and tasks simultaneously, with constant context-switching
- Experience communicating directly with customers (internships, part-time roles, volunteering, etc. all count)
- Proficiency in Microsoft Office; bonus points if you've used Airtable or similar tools
- Reliable internet for remote work
Benefits
- 33 Days Paid Leave
- Benefits
Company Overview
- We built a Stories SDK so you don't have to It was founded in 2019, and is headquartered in Edinburgh, Edinburgh, City of, GBR, with a workforce of 11-50 employees. Its website is https://www.getstoryteller.com/.