Note: The job is a remote job and is open to candidates in USA. Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Enrollment Coordinator plays a crucial role in guiding patients through the enrollment process and connecting them with providers for telemedicine-based treatment.
Responsibilities
- Serve as a first point of contact for individuals interested in reducing opioid use through MAT
- Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT
- Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services
- Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry
- Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services
- Verify insurance coverage and schedule first appointments based on provider availability
- Register patients and document relevant clinical information within our EHR
- Coordinate with the patient's new care team to ensure a seamless transition into treatment
- Update Bicycle Health’s CRM to track patients’ progress throughout the enrollment pipeline and to facilitate outreach efforts
- Provide patients with information and referrals for community resources that may support their treatment
- Participate in program development efforts and provide input to optimize the enrollment process
Skills
- 1-2 years administrative experience interacting with patients in a fast-paced healthcare environment such as a clinic, hospital, or community health center
- Previous experience working in a call center
- Experience in insurance verification
- Strong verbal and written communication skills
- Ability to quickly adapt to a demanding, evolving, and fast-paced environment
- Proficient in using modern technology systems such as Google Sheets, Drive, Calendar as well as using a Mac Laptop and Slack
- Experience using EHRs and CRMs is highly preferred
- Previous experience working with individuals experiencing substance use dependency preferred
Benefits
- 3 Weeks PTO
- 8.5 days of additional sick time
- 10 paid holidays
- Paid parental leave
- 100% Employer Paid Medical, Dental, and Vision Insurance
- Employer Paid STD & LTD
- 401k
- $50 monthly Remote Work Stipend
Company Overview
Bicycle Health is a virtual addiction medicine clinic that helps treat opioid dependence or use disorder. It was founded in 2017, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.bicyclehealth.com.
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