[Remote] Employee Navigator Support Analyst (Remote)

Note: The job is a remote job and is open to candidates in USA. Patriot Growth Insurance Services is a national insurance services firm focused on innovative solutions in the industry. They are seeking a detail-oriented Employee Navigator Support Analyst to manage the Employee Navigator systems and provide support to broker clients throughout their customer journey. Responsibilities • Employee Navigator Build-Out & Renewal: Fully manage the EN build-out process, ensuring timely and accurate system renewals • Frontline Support: Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software • Liaison Role: Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution • Process Documentation: Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency • Training & Development: Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN • Continuous Improvement: Provide feedback and suggestions for improving processes, products, and customer support strategies Skills • Minimum of 3 years in a consultative support role, with a track record of helping clients resolve complex issues • Benefits Administration Systems experience such as Employee Navigator, Ease, BerniePortal, or similar platforms is required • Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving • Strong organizational skills to manage and prioritize customer inquiries effectively • Ability to quickly identify and resolve issues, knowing when to escalate problems for additional assistance • Motivated to continually improve personal knowledge, client satisfaction, and the product itself • Excellent interpersonal and communication skills (both oral and written) • Proficient with use of Microsoft Office Suite and products • A passion for being part of a team that drives our company to industry leadership • Ability to establish and maintain effective working relationships with both peers and clients • Authorized to work in the U.S. without sponsorship Benefits • Medical, Dental, and Vision Benefits • Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs • Company paid Short-Term Disability, Long-Term Disability and Group Term Life • Company paid Employee Assistance Program • Paid Parental Leave • Paid holidays • Personalized PTO • 401 (k) Company Overview • In partnership with a multitude of insurance companies, we are qualified and committed to producing a tailored insurance protection program to meet your needs. It was founded in 1957, and is headquartered in Garden City, New York, USA, with a workforce of 11-50 employees. Its website is https://www.jpins.com.