Join Open Arms Home Care as a Remote EVV Specialist and Drive Success in Home Care Services
At Open Arms Home Care, we're dedicated to providing top-notch care and support to individuals in need. As a leading home care agency, we're committed to delivering exceptional services that make a real difference in our clients' lives. To achieve this, we're seeking a highly skilled and detail-oriented Electronic Visit Verification (EVV) Specialist to join our team on a remote basis, working evening and overnight shifts.
About the Role
As an EVV Specialist, you'll play a critical role in ensuring the accuracy and compliance of our visit data, leveraging your expertise in HHA Exchange (HHAx) and EVV software. This part-time or full-time remote position requires a strong technical skillset, excellent communication skills, and the ability to work independently. If you're passionate about delivering high-quality care and support, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Monitor EVV Dashboard: Actively monitor and manage the EVV system to ensure all visits are logged accurately and timely, identifying and addressing any discrepancies or issues.
- Clear Visit Discrepancies: Identify and correct visit exceptions, including missed, late, or incomplete clock-ins/outs, and communicate with caregivers (PCAs) to rectify any issues.
- Contact Employees: Reach out to employees (PCAs) to confirm or rectify any missing or incorrect clock-ins/outs, ensuring timely corrections and compliance.
- Resolve EVV Issues: Communicate with caregivers (PCAs) or supervisors to address any unresolved EVV issues, ensuring timely corrections and minimizing errors.
- Documentation: Accurately document all manual corrections and follow up with staff regarding EVV discrepancies, maintaining a high level of accuracy and compliance.
- Escalation Handling: Escalate any ongoing issues with authorizations, visit compliance, or system errors to the appropriate department for resolution, ensuring prompt action and minimizing impact.
- Training: Provide remote support and training to PCAs or office staff as needed regarding EVV system usage, promoting a culture of excellence and continuous improvement.
Qualifications and Requirements
To succeed in this role, you'll need:
- Education: Associate's Degree preferred; High School diploma or equivalent required.
- Experience: Minimum of 1 year of experience working in homecare or healthcare administration, with knowledge of HHA Exchange (HHAx) a must.
- Technical Skills: Strong computer skills, particularly in Microsoft Word, Excel, Outlook, and experience with EVV software.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain EVV processes to a diverse audience.
- Problem-Solving Skills: Strong ability to identify issues, troubleshoot, and find effective resolutions independently.
- Detail-Oriented: Ability to focus on accuracy and compliance, managing multiple tasks efficiently.
- Confidentiality: Maintain HIPAA compliance and protect sensitive consumer and caregiver information.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous remote work experience in a healthcare or home care setting.
- Knowledge of HHA Exchange is critical.
What We Offer
At Open Arms Home Care, we're committed to providing a comprehensive benefits package and a rewarding work environment. As an EVV Specialist, you'll enjoy:
- A competitive hourly wage, based on experience.
- A flexible part-time or full-time schedule, with evening and overnight shifts available.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- A dynamic and supportive work environment, with a team passionate about delivering exceptional care and support.
Work Environment
As a remote EVV Specialist, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment. To succeed in this role, you'll need:
- A quiet, distraction-free workspace.
- A reliable computer and internet connection.
- The ability to work independently, with minimal supervision.
Why Join Open Arms Home Care?
At Open Arms Home Care, we're dedicated to making a positive impact in the lives of our clients and our team members. By joining our team as an EVV Specialist, you'll:
- Play a critical role in ensuring the accuracy and compliance of our visit data.
- Develop your skills and expertise in EVV software and HHA Exchange.
- Enjoy a flexible and rewarding work environment, with opportunities for career growth and professional development.
- Be part of a dynamic and supportive team, passionate about delivering exceptional care and support.
Take the First Step
If you're a detail-oriented and reliable individual with a passion for delivering high-quality care and support, we encourage you to apply for this exciting opportunity. As an EVV Specialist at Open Arms Home Care, you'll play a critical role in driving success in our home care services. Apply now and take the first step towards a rewarding new role!
Apply Now