Note: The job is a remote job and is open to candidates in USA. Smarsh is a company that empowers its customers to manage risk in digital communications. They are seeking a motivated entry-level Customer Success Representative to build relationships, promote product adoption, and address customer needs to drive success and loyalty.
Responsibilities
- Respond to inbound customer calls in a prompt manner
- Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
- Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need
- Track activity in Salesforce and accurately logs outcomes of customer discussions
- Process customer account or billing adjustments
- Consistently meet or exceed time to resolution targets
- Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
Skills
- 1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
- Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
- Excellent communication, listening, influencing, and training skills
- High-reaching, tenacious and results driven
- Validated ability to work both independently and in a group environment
- Excellent organization, documentation, and time management skills
- Experience using Salesforce or equivalent CRM solution is a plus
Company Overview
Smarsh manage the risk and see the value in their communications data. It was founded in 2001, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is http://www.smarsh.com.Company H1B Sponsorship
Smarsh has a track record of offering H1B sponsorships, with 16 in 2025, 5 in 2024, 12 in 2023, 22 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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