Note: The job is a remote job and is open to candidates in USA. TruGreen is America’s number one lawn care company, dedicated to using science-based expertise to create beautiful, healthy properties. The Customer Service Representative plays a critical role in delivering superior customer support and upselling services to enhance customers' outdoor living spaces.
Responsibilities
- You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside
- You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space
Skills
- High standards for excellence, integrity and customer service
- Excellent customer service skills
- Ability to resolve conflict in a professional and decisive manner
- Foundational sales skills to upsell products and services to meet customer needs
- Written and verbal communication skills for professional business interactions
- Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Familiarity with social media applications (Facebook, Instagram, LinkedIn)
- Ability to learn and apply general knowledge of the company, products and services
- Ability to read, comprehend and adhere to instructions, processes and procedures
- Keen attention to detail
- Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
- Good organizational and time management skills, including punctuality for on-time attendance
- Ability to work independently under general supervision and collaboratively as part of a team
- Ability to talk and type simultaneously when interacting with customers
- High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
- Ability to speak, read and write fluently in English is required
- You MUST BE physically located in the United States while performing this job
- Associate degree from a two-year college or technical school preferred
Benefits
- Affordable medical and prescription drug plans
- Financial health resources, including 401k
- Training & Development
- Paid Time Off/Sick Leave
- Medical/Dental/Vision insurance
- Company-matching 401(k)
Company Overview
TruGreen provides households and businesses with green and healthy lawns and landscapes. It was founded in 2012, and is headquartered in Memphis, Tennessee, USA, with a workforce of 5001-10000 employees. Its website is http://trugreen.com.
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