Note: The job is a remote job and is open to candidates in USA. Lenders One Mortgage Cooperative is seeking a Credit Verification Specialist who will conduct credit investigations and analyze credit information related to loans. The role involves verifying and updating credit information for clients and providing operational support during the credit report supplement process.
Responsibilities
- Provide excellent customer-centric service in line with company standards through inbound and outbound calls
- Analyze incoming electronic and telephonic information and credit/employment verification requests
- Manage incoming supplement requests as well as pending requests
- Direct calls and inquiries to appropriate area/function as applicable; liaise with other departments to handle requests and queries from customers effectively
- Use discretion when processing sensitive personal information (PI); follow communication procedures, guidelines, and policies, ensuring compliance with data privacy regulations and secure handling of confidential information
- Provide timely and accurate information to incoming customer calls/electronic requests
- Process supplements on a timely basis. Meeting departmental goals on production, turn-time and quality while maintaining a volume of processing credit supplement request in a call center environment
- Investigate all available sources of credit and financial information
- Provide credit information and references for customers, loan officers, or other agencies as requested
- Use existing procedures to solve straightforward problems without the consistent need to exercise discretion
- Review and interpret credit reports and data contained within
- Follow training manual and procedures, including all workflows and documents
- Answer incoming phone calls within 3 rings
- Maintain compliance with all Federal and State regulations and policies and procedures
- Develop a deep understanding of credit products, services and policies to ensure accurate and consistent communication to the customer
Skills
- Experience in the financial services in the mortgage services industry is a must
- Customer service experience in a professional environment
- An understanding of some complicated issues like foreclosure, bankruptcy and other implications on status with handling credit verifications
- Excellent communication, decision making, persuasion and problem resolution skills
- Experience working for a fast-paced, goal oriented and team based structured environment
- Proficiency in Microsoft Office applications
- Strong understanding of credit services and regulations preferred
- Bilingual (Spanish/English) highly preferred
Benefits
- Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
- Paid holidays (including the day after Thanksgiving), plus 19 days of paid time off, for a total of 28 paid days off per year
Company Overview
Lenders One is a mortgage cooperative that helps independent mortgage bankers, banks and credit unions operate competitively within the industry, and efficiently within their community. It was founded in 2000, and is headquartered in St Louis, Missouri, USA, with a workforce of 11-50 employees. Its website is http://www.lendersone.com.
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